CultSign

For eligible non-personalized items, EU buyers have the right to withdraw from an online purchase within 14 days of receiving the item, without giving a reason.

To use this right, the buyer must contact me within 14 days of delivery and return the item in unused, original, and resellable condition. The buyer is responsible for return shipping costs unless the item is faulty or not as described.

A refund will be issued after I receive the returned item, or after the buyer provides valid proof that the item has been sent back. The refund will include the item price and standard original delivery cost where required by law. Extra costs for upgraded, express, or special delivery options are not refundable unless required by law.

The buyer is responsible for any loss in value if the item is returned used, damaged, incomplete, scratched, modified, or not in its original condition.

Exceptions to the Right of Withdrawal

The EU right of withdrawal does not apply to goods that are made to the consumer’s specifications or clearly personalized.

Because most of my products are made to order, the following items cannot be returned, exchanged, or cancelled after production has started:

Personalized acrylic signs

Custom text signs

Custom logos

Engraved items

Laser-cut items made to a specific size, shape, design, color, or layout

Products made with a buyer’s name, business name, logo, QR code, room number, WiFi details, wedding details, or other custom information

Items produced according to the buyer’s selected customization options

Made-to-order business signage, display signs, menu signs, table signs, number signs, wayfinding signs, and similar custom acrylic products

This does not affect the buyer’s legal rights if the item arrives damaged, faulty, or not as described. Under EU rules, faulty or misdescribed goods must be repaired, replaced, or otherwise resolved by the seller.