CustomCreationsByNaz

Art Commissions & Geekery

Wellington, New Zealand

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Sam L

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Sam L

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Shop policies

Last updated on 26 June, 2017
Welcome to Custom Creations! As the name suggests, here we focus on creating highly-personalised knick-knacks for customers in order to bring into this world something special that is uniquely theirs.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
- We will package fragile items as safely as possible so the products arrive in one piece.

- If items arrived damaged (e.g. glass shattered into pieces or chipped) please take a photo of the damaged product in the packaging it arrived in as evidence and send it to us as soon as possible. We can either provide a refund or resend the item.

- If items do not arrive in 1.5 months after shipping date, we can provide a refund or resend the item.
Payment
- Customers can pay through Paypal or Credit Card

- Custom Creations does not accept rush orders or orders with deadlines. Shipping of item will normally take 1-2 business days after payment is received. Customers will be notified about any delays in product creation.

- Cancellation of any orders must be carried out only before the item is shipped, and must be agreed on by both parties (customer and shop owner) before any refunds can be done. We will not accept cancellation requests if the item has already been shipped.
Delivery
-Shipping provider is NZPost. The delivery target is around 10-14 days. Unfortunately there will be no tracking services as adding tracking to the parcel would increase the shipping price by $26USD. If you'd still like to add tracking, feel free to send us a private message and we can arrange a special order.
Additional policies and FAQs
- For custom orders, feel free to send any inquiries before committing to pay! For custom art commissions please provide a clear description and images that will help the process run as quickly and smoothly as possible.

Terms & Conditions for Art Commissions:
-None of the commissioned artworks may be used for commercial purposes.
-Copying or preparation of derivative works based on the commissioned artwork while CLAIMING IT AS YOUR OWN is prohibited.
-Re-editing or re-posting the commissioned artwork onto other websites is permitted, as long as credit is given to 'Nazgullow' as the artist.
-The artist (Nazgullow) retains redistribution rights of the artwork. With reference to the commissioner, the artist may post low-resolution versions of the commissioned artworks anywhere.