IUILE

🚨 IMPORTANT: Message System Issues

Please note that due to a temporary technical issue with the Etsy messaging system, I am currently unable to reply to your messages here.

How to contact us:
If you have any questions or need assistance with your order, please reach out through the Live Chat on our official website: iuilewatercolors.com.

Alternatively, you can email us directly at: jeanie at iuilewatercolors dot com

I am monitoring my orders and shipping as usual. Thank you for your patience and understanding!

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iuile.com & iuileart.etsy.com (Pigments)

Important Note for Buyers
Lost Package Protection:
Etsy offers lost package protection for orders under $250 (total including shipping). If your package is lost in transit, Etsy will handle the issue.

If your order is over $250, please add shipping insurance to your order. We do not refund for lost packages.

If your package does not arrive on time, please open a case on Etsy.

Name and Address:
Please write your name and address in English to avoid shipping issues.

Return Policy for Used Items
Returns are subject to a 20% restocking fee.
If your original order included free shipping, the initial shipping cost will be deducted from your refund.
Buyers are responsible for the return shipping cost.

General Safety Warnings for Watercolor Paints
Non-toxic materials:
"This product is made from non-toxic materials and is safe for general use. However, do not ingest or inhale paint particles."

Keep out of reach of children:
"Keep out of reach of children under 3 years old. Adult supervision is recommended."

Do not use on skin:
"This paint is not intended for use on skin or as a cosmetic."

Avoid contact with eyes and mouth:
"Avoid contact with eyes and mouth. If paint gets into the eyes, rinse immediately with plenty of water and seek medical advice if irritation persists."

Storage instructions:
"Store in a cool, dry place, away from direct sunlight and extreme temperatures."

IUILE INC
Buena Park, California, USA

iuilewatercolors [!at] gmail.com (Customer service)
iuile.info [!at] gmail.com (Wholesale)