PoleonDesign

Privacy Policy

Welcome to my Etsy shop. Protecting your personal data is a priority. This policy explains how I collect, use, and protect your information when you place an order or contact me via Etsy.

1. Personal information collected

In order to process your orders and respond to your requests, I may collect the following information:
- First and last name
- Postal address
- Email address
- Phone number
- Payment information (transmitted via Etsy)
- Details about the product ordered (e.g., requested customizations)
- You may also choose to voluntarily provide me with additional information for customized orders or specific questions.

2. Purposes and legal basis for collection
I use your personal information to:
- Process your orders: prepare, ship, and track your orders, manage returns and exchanges, and provide customer service.
- Comply with my legal obligations: retain certain information for tax, accounting, or legal requirements.
- Improve my services: analyze your feedback and reviews in order to improve my products and services (legitimate interest).
- Marketing messages: if you explicitly consent, I may send you newsletters or promotions. You may withdraw your consent at any time.

3. Sharing personal information
Your information is only shared with third parties when necessary:
- Etsy: for order management and compliance with Etsy's terms of use.
- Carriers and service providers: solely for the purpose of shipping your orders or providing services related to my shop.
- Business transfer: in the event of the sale or merger of my business, in accordance with the law.
- Legal obligations and protection: to respond to a legal request, prevent fraud, or protect the rights and safety of customers.

4. Data retention
I retain your personal information only for as long as necessary to provide my services and comply with legal obligations. In general, this corresponds to 4 years from the end of the commercial relationship, except for specific legal obligations.

5. Transfer of information outside the EU
Some data may be stored or processed by service providers located outside the European Union (e.g., Google Cloud). In this case, I ensure that the transfer is secure and complies with applicable laws (e.g., Privacy Shield or equivalent mechanisms).

6. Your rights
If you are a resident of the European Union or other jurisdictions with similar laws:
- Access: you may request a copy of your personal information.
- Rectification or deletion: you may correct, restrict, or request the deletion of your personal information, unless otherwise required by law.
- Objection: you may object to the processing of your data for legitimate reasons or refuse any marketing communications.
- Complaint: you may file a complaint with your local data protection authorities if you believe your rights have not been respected.

7. Contact
- I am the data controller for my store. If you have any questions about your personal information or exercising your rights, you can contact me:
Email: contact.poleon@gmail.com
Postal address: Poléon, 16 rue de Gouvieux 60500 Chantilly, France

If you wish to exercise your rights regarding information held by Etsy, you can contact Etsy directly via Etsy.com/help.