helobirdie

Whimsical paintings, art prints, commissioned artwork

Auckland, New Zealand

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Items

 

All Items

Joanne Ho

Contact shop owner

Joanne Ho

Reviews

Average item review
5 out of 5 stars
(611)

Shop policies

Last updated on 11 June, 2020
Hi everyone,

Note that all original paintings come from New Zealand and all art prints come from either the US or Europe (depending on where you are located)

Due to the current pandemic I am experiencing delays in fulfillment as well as shipping art prints.
As the situation keeps changing in different countries, as does the fulfillment times and shipping times. Some customers are receiving their orders within a few days and others are having to wait a month due to limited flights and limited staff due to lockdowns. I apologize in advance for this, please contact me if you have any concerns.

Please note that original paintings will be sent from New Zealand - Shipment is track and trace and will take approximately 2-6 working days after fulfillment. Paintings sent within NZ will only take a few days but outside of NZ there will likely be delays due to the pandemic.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
Hello!
I don't accept returns, exchanges or cancellations as art prints are made to order. Of course if there is any damage or error please let me know so we can rectify it for you :)
Payment
Payment will be necessary before order will proceed. If you are new with Etsy or PayPal, your purchase may be "pending" or "processing" for a while. We are happy to send your package once the status has been removed . As soon as this status has cleared, your order will be prepared and shipped.
Delivery
Please note that original paintings will be sent from New Zealand - Shipment is track and trace and will take approximately 2-6 working days after fulfillment. Paintings sent within NZ will only take a few days but outside of NZ there will likely be delays due to the pandemic.

All art prints will have their dispatch/fulfillment times listed as per the listing but note due to the current pandemic there may be delays in both fulfillment as well as shipping.
More countries are limiting passenger flights and closing their borders. While this doesn't directly impact cargo, fewer passenger flights mean fewer transit options for shipments and longer lines at borders.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to buying.
Additional policies and FAQs
Please contact me regarding commission paintings. I would be more than happy to work with you!