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Lana Austin's Profile

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December 20th ,2013 Update:

I am so very sorry that I am slightly slower in getting orders sent out & answering messages this week--I have spent much of this week at the hospital and/or doctor visits for severe anemia. Hopefully I will start the IV iron infusions soon and in just a couple of weeks I will feel much better!

I try, from the bottom of my heart I promise you, to provide the absolute best customer service that is kind, individual-oriented, and swift with beautiful antique & vintage European products.

Thank you for bearing with me through the next few weeks of treatment if things are slightly more delayed than normal!

Love/Hugs/Blessings,
Lana…

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  • Female
  • Born on March 10
  • Joined August 14, 2011

Favorite materials

Stone, Wrought Iron, Wood, Silver, Pottery, Linen, Cotton, Velvet, Crystal, China

About

December 20th ,2013 Update:

I am so very sorry that I am slightly slower in getting orders sent out & answering messages this week--I have spent much of this week at the hospital and/or doctor visits for severe anemia. Hopefully I will start the IV iron infusions soon and in just a couple of weeks I will feel much better!

I try, from the bottom of my heart I promise you, to provide the absolute best customer service that is kind, individual-oriented, and swift with beautiful antique & vintage European products.

Thank you for bearing with me through the next few weeks of treatment if things are slightly more delayed than normal!

Love/Hugs/Blessings,
Lana





GENERAL INFO:


Even after a little while working with the fabulous ETSY, I still have SO MUCH to learn. Thank you for accepting my humble apology if I don't understand something about the process right away...please know that I will try my very best to accommodate you in the most professional way and if I don't know something, I will do everything I can to learn it/fix it.

I truly want to give you the best customer service possible.

****Communication is so important to me, but sometimes I'm daft with technology and accidentally miss something. I honestly try to check email/ETSY for messages once a day or every other day....BUT...IF YOU HAVE NOT HEARD FROM ME IN 48 HOURS AND YOUR REQUEST IS TIME SENSITIVE, PLEASE SEND ME ANOTHER MESSAGE.

I TRULY do want to help, be responsive and accommodate you in every way possible.

If for ANY reason there is something you don't like about your purchase, contact me and I will do everything I can to fix it, from giving you your money back, to switching items, to?!?!?!?!?!?!?

These items, which I bought while living in Europe in 2011 (or from friends who are still living there), are all pieces that I wanted for my own home and family and I love every single one. I tried to pick only pieces that, if they didn't sell, I would still LOVE to personally own. But that doesn't mean that everyone's taste is exactly like mine and I understand that.

If there's anything else you see that I can do to help improve customer satisfaction (and I'm really striving for customer JOY, not just satisfaction), please let me know so that I can help give you the BEST experience possible!!!!




ABOUT ME:

What a blessing it was to be able to live in Europe for a second time with my husband & 3 children.

I'm in love with Italy/Europe in general. Such exquisite history abounds around every corner!

I'm also in love with the market/brocante experience & want to share some of the truly amazing pieces I've found.

Vintage, Antique, Rustic Lux, Patina, Personality, Unique, Beautifully Aged, Character...all of those are words that I associate with the European TREASURES I've collected.

They all TELL A STORY!

Having been a journalist for years & written numerous articles on interior design for magazines & newspapers, I have long anticipated jumping into the vintage/antiques market myself.

ETSY is a magical place full of other like-minded creative folks who love to dream & I'm so excited to be here!

I have a blog about my myriad experiences living in Europe and about interior design, amidst myriad other topics, and I hope you stop by to join in the journey!

www.lanaaustinmotif.blogspot.com

Thank you SO MUCH for your time & support as I appreciate it IMMENSELY!



Love/hugs/blessings & EUROPEAN VINTAGE JOY,

Lana



PS I will be incorporating new pieces, including original prints from Italy, France and Belgium, in the coming weeks and am excited to share more European Vintage with you!!!

So, please check back soon!!!

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