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Forest4TheTrees' Profile

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As I have no items to sell at the moment, just wanted to leave a note to sellers as I had a bad experience with an Etsy seller who took a long time to reply regarding an order I had never received.

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

The FTC's Mail Order Rule can be viewed in full at http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule

Hope that helps…

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  • Female
  • Joined June 29, 2011

Favorite materials

semi precious stones, cotton, sterling 925 silver, wood, glass, rocks, watercolor, wool

About

As I have no items to sell at the moment, just wanted to leave a note to sellers as I had a bad experience with an Etsy seller who took a long time to reply regarding an order I had never received.

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

The FTC's Mail Order Rule can be viewed in full at http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule

Hope that helps someone out there! Happy selling and buying everyone. :o]

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