Hi,We are small family business start as single Mom with 2 small children all the way till they're grown up and live their own.We process the order each day and send it as soon as possible. As a human we made mistakes, if you are unhappy for any reason, please contact us on Etsy Convo, and allow us the opportunity to resolve any issues. We are very fair and easy to deal with. We definitely will fixed the problem A.S.A.P Thank You! Best Regards,MerTibetanSilverNmore.com
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