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Gillian Herring's Profile

About

Hi! I'm Gillian and I curate shopping content as a Merchandising Specialist here at Etsy.

I L-O-V-E vintage, antiques, thrift stores, estate sales, garage sales, tag sales, yard sales, flea markets or any other place where I can get my hands on all things wonderful and old. I'm also passionate about artistry and the value in something handmade.

If you have any questions for the Merch Team, I have included some FAQs below, although I am happy to help direct you to the right place if you need more information. Feel free to send me an Etsy Conversation!

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FREQUENTLY ASKED QUESTIONS:

. How are shops chosen to be featured across Etsy and can you give me advice for getting featured?…

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  • Female
  • Born on March 8
  • Joined May 31, 2011

About

Hi! I'm Gillian and I curate shopping content as a Merchandising Specialist here at Etsy.

I L-O-V-E vintage, antiques, thrift stores, estate sales, garage sales, tag sales, yard sales, flea markets or any other place where I can get my hands on all things wonderful and old. I'm also passionate about artistry and the value in something handmade.

If you have any questions for the Merch Team, I have included some FAQs below, although I am happy to help direct you to the right place if you need more information. Feel free to send me an Etsy Conversation!

-----------------------------------------------
FREQUENTLY ASKED QUESTIONS:

. How are shops chosen to be featured across Etsy and can you give me advice for getting featured?

A. First off, take a peek at our Selling FAQ's in Etsy's Help section all about how Etsy staff choose sellers to feature:

* Featured Sellers: http://www.etsy.com/help/article/155
* Etsy's Homepage: http://www.etsy.com/help/article/149

After reading the criteria we look for in featuring sellers, try to take another look at your shop with an objective eye and ask yourself if you think you might need to re-shoot your photos, update your descriptions, take another look at your item tags, or promote your shop on Etsy more to get seen!

Q. I've got a great idea for a blog article, can you help me get it published on Etsy's blog?

A. You'll need to get in contact with the main editors for a chance to have your idea considered for the blog. Use the email address blog [!at] etsy.com to send letters to Etsy's blog editorial team.

Q. I just found out my item is featured somewhere on the site, what do I do now?

A. Congrats on your feature, here are some tips for making the most of your time in the spotlight:

* If you are able to make multiples of the item featured, edit the item quantity to the amount you have in stock. This will keep your item as an active listing instead of directing shoppers to a "sold out" page where they might not continue to shop.
* Add any additional details, features, or attributes to the item description you think shoppers might find helpful.
* Keep in mind we only suggest editing the item quantity and providing top notch details for the item, as the original nature of the listing is what Etsy staff selected for the feature.

Q. How can I suggest my own item or another shop owner for a feature on Etsy?

A. The featured areas on Etsy are curated by Etsy's staff. We select items that are interesting, have great photos and descriptions and fit in one of the current relevant merchandising themes. Get involved by creating a Treasury List; we select from these lists to feature items on Etsy's Homepage and always come across new items and shop while in the process. Get started here: http://www.etsy.com/treasury

Q. There's something going on in the forums right now and we need help from a staff member! Can you help?

A. The best way to get immediate staff attention is by flagging the forum thread in question, this will send an immediate alert to staff members who will be able to help out.

Q. Help, I'm having trouble with a transaction, feedback, someone copying me, someone harassing me, my shop has been deactivated or a section of my items have been deactivated. Can you help?

A. If you need help in these areas, first send us an email using this help link (https://www.etsy.com/help/contact) for immediate attention. These staff members have access to the tools in order to help you with the situation and will be able to personally review what the problem is in order to help you get it resolved.

Q. I've tried everything and am still having trouble making sales on Etsy, can you take a look at my shop and tell me what I could be doing better?

A. I'd be happy to, but first I want you to take the time to read through our series of articles in the Blog called our "Seller Handbook." It is full of great tips and advice for successful selling on Etsy and will tell you everything and more than I would. After reading the articles if you have questions or still need help, I'll be happy to take a peek! Seller Handbook: https://www.etsy.com/blog/en/2013/the-seller-handbook-archive/

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