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Bella Couture's Profile

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Customer Service

At Bella Couture® Gems we are a friendly family company that is committed to building a long-term, rewarding relationship with each and every client. When you buy fine jewels, vintage rarities or antique treasures from Bella Couture® Gems you can do so with complete confidence. For over a decade, Bella Couture® Gems has provided customers with an unparalleled level of Customer Service through our online gallery. We extend that same level of care and attention to customers visiting our Etsy website boutique. We have made every attempt to ensure that the content and information on our website is accurate and we welcome your feedback. If you have any questions about any of the wonderful pieces shown throughout the site, or if you don't see what you are looking for on the site, please give us a call and we will be happy to assist you…

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  • Joined January 10, 2010

Favorite materials

Bella Couture New Fine Jewelry Antique Jewelry Antiques Vintage Treasures Antique French Baccarat Glass Ormolu Gilt Bronze Fine Jewelry Gemstones Diamonds South Sea Tahitian Pearls 24K 22K 18K 14K Gold 12K English 9CT Sterling Silver

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About

Customer Service

At Bella Couture® Gems we are a friendly family company that is committed to building a long-term, rewarding relationship with each and every client. When you buy fine jewels, vintage rarities or antique treasures from Bella Couture® Gems you can do so with complete confidence. For over a decade, Bella Couture® Gems has provided customers with an unparalleled level of Customer Service through our online gallery. We extend that same level of care and attention to customers visiting our Etsy website boutique. We have made every attempt to ensure that the content and information on our website is accurate and we welcome your feedback. If you have any questions about any of the wonderful pieces shown throughout the site, or if you don't see what you are looking for on the site, please give us a call and we will be happy to assist you.


Money Back - No Risk Guarantee

We offer a no questions asked money back guarantee. It's that easy. Bella Couture® Gems strives to achieve the highest level of service in our industry. Our goal is to provide our customers with the best possible customer experience. We want you to be satisfied with every purchase. Complete satisfaction is our guarantee. If, for any reason, a selection doesn't meet your expectations, we will make it right with a full refund or exchange. Packages are triple check by three employees to ensure their accuracy.

How can I be sure I will receive everything in my order?

We to not purchase damaged beads, therefore we do not sell damaged beads. All beads are inspected for marks, chips etc. Even though most beads are hand-crafted and not perfect, any bead is not in excellent quality does NOT ship to our customers. All beads will be counted three times and arrive to you secured on a "special" Bella Couture ® wire. If you dispute the number of items sent to you, simply ship the item back intact and with the "special" wire UNCUT to receive a full refund. Once your return is received and accepted, if your claim is accurate, we will also pay for return shipping. It's that simple!

We take great strides and drastic measures to ensure a secure and proper delivery to our customers. *Any items that have been tampered with or damaged by the buyer will not be returnable.

When shopping eLuxury boutique, Bella Couture® Gems on Etsy, you can expect nothing but the best in quality and customer service.


Bella Couture® Gems Custom Designs

Occasionally we may showcase our unique designer jewelry as inspiration to other designers and our previous and future cleintele. Customers may make special requests for us to fix, alter or update their old jewelry that they purchased from other stores in the past and place a special order for us to create a newly updated design just for them. We charge a flat fee of $75.00 + parts and normally have a 3-5 business day turnaround time. If you are interested in our special "Bella Couture® Custom Designed" services, please contact us today. You will not be charged until a final total is agreed upon by both parties.


Gemstones, Beads & Fine Jewelry Findings

As Beverly Hills jewelry designers we often purchase more top quality jewelry findings than we need. We are designers of Limited Edition and One of a Kind Fine Jewelry, thus once a design is SOLD OUT, we no longer have the the need for the fine gemstones or rare beads used to create particular designs and can pass our fine quality unused (brand new) findings and gemstones to other fine jewelry designer like you.


Vintage Jewelry and Antique Works of Art

At Bella Couture® Gems you will also find exquisite vintage items and the world's rarest, hard to find antiques. We do accept offers on our vintage and antique merchandise if more than 3 items are purchased at any one time.


Shipping Rates & Times

Bella Couture® Gems can ship any item to any destination in the continental United States safely, expeditiously and fully insured. All of our packages are professionally packed on site by Bella Couture® employees specially trained in packing delicate jewels and precious antiques. You select your shipping method, time and price during checkout. Bella Couture® Fine Jewels & Antiques ships via Fed-Ex, UPS and United States Postal Service. All order are guaranteed to ship within 24-48hrs.

Ready to place an order? We are here to help you.

Welcome to Bella Couture® Gems.

Bella Couture® Gems Customer Service: Call toll-free 1-877-BELLA-97

We are also on Etsy under BellaCoutureJewels

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