Hi!! My name is Nicole Smith and I help build Etsy. Previously I was a lead editor for various craft and lifestyle magazines including STITCH, SewStylish, Threads, and Adorn. I have been an Etsy user since the beginning of 2006, and continue my editing and teaching ventures through writing how-to books and teaching classes in the Brooklyn area.
Below is a quick FAQ, so take a look and see if your answer can be found there quickly. If not, send me a message and I'll try to help. Feel free to send me a convo if you have any questions or would just like to say hello!
After reading the criteria we look for in featuring sellers, try to take another look at your shop with an objective eye and ask yourself if you think you might need to re-shoot your photos, update your descriptions, take another look at your item tags, or promote your shop on Etsy more to get seen!
Q. I just found out my item is featured somewhere on the site, what do I do now?
A. Congrats on your feature! Here are some tips for making the most of your time featured:
* If you are able to make multiples of the item featured, edit the item quantity to the amount you have in stock. This will keep your item as an active listing instead of directing shoppers to a "sold out" page where they might not continue to shop. * Add any additional details, features, or attributes to the item description you think shoppers might find helpful. * Keep in mind we only suggest editing the item quantity and providing top notch details for the item, as the original nature of the listing is what Etsy staff selected for the feature.
Q. I had an item featured in a blog article, email, or weekly vote but it sold for one reason or another and now it's showing up as sold out. Can you refresh the item for me with my new listing?
A. Once an item sells out from a feature, the original item will still link to the sold listing page which links to the rest of your shop. Try to up the item quantity with the actual number of items you are able to make as soon as you see the feature so it doesn't appear sold out.
Q. How can I suggest my own item or another item for a feature on Etsy?
A. The featured areas on Etsy are curated by Etsy's staff. We select items that are interesting, have great photos and descriptions and fit in one of the current relevant merchandising themes.
Q. I quit my day job too! Will you feature my story in the blog?
A. We select features for this series from a list of sellers who have let us know they have quit their day jobs and are successfully supporting themselves through Etsy sales. If you too had a day job your quit due to your Etsy success, send me a convo with a little overview of the job you had previously and how you were able to quit. We are always looking for new stories and I will be happy to add your name to our list for future consideration!
Q. There's something going on in the forums, a chat room, or the Virtual Labs right now and we need admin's help! Can you help?
A. The best way to get immediate admin attention is by sending an email to community [!at] etsy.com. There is always an admin on staff regularly checking that email inbox who will be able to address the question or issue in the most timely manner! I might not always be at my computer, so alerting community [!at] etsy.com is the best way to go for quick results.
Q. Help, I'm having trouble with a transaction, feedback, someone copying me, someone harassing me, my shop has been deactivated or a section of my items have been deactivated. Can you help?
A. If you need help in these areas, first email support [!at] etsy.com or abuse [!at] etsy.com for immediate attention. These staff members have full access to the tools in order to help you with the situation and will be able to personally review what the problem is and help you get it resolved.
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