If you aren't happy with your purchase, please inform me and send it back within 14 days of receipt (allowing for the fact that the product was NOT used) and your money shall be returned (excepting exchanges on transfer).

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The goods made to order of the customer, under the customer's requirements (curtains, valances, Roman blinds) are non-returnable.

We accept Paypal payment and Etsy payment.
The buyer is responsible for paying any extra tax payment of the purchase.

Items are made to order. We proceed to implementation after receiving the payment.
Realization time is 1-3 week.
We ship worldwide. All items are sent through the Poczta Polska System by A' Priority Registered Air mail' with tracking number. I will post the items to your Etsy address unless otherwise requested.
Please note that items shipped to the USA, Australia and all other countries outside Europe will take 14-30 working days to reach you. Shipments to European countries will take between 5-10 working days.
In some countries buyers are subject to custom taxes and duties on items shipped from International locations. These taxes and duties are the responsibility of the buyer.

Taking care of our customers date we present below GDPR-compliant privacy policy:

1. Personal information we collect
We’d like to explain what information we collect from buyers, why we needs the information, how we use it to fulfill orders, the third parties with whom we share the information, and the length of time we keep the information.
Information I Collect
To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewelry, for example), if you contact us directly.
2. The legal bases we relies on to collect, use, and share personal information
The GDPR requires that we explain the legal bases you rely on to collect, use, and share personal information. The legal bases may include a buyer’s affirmative consent to receive marketing messages, compliance with legal obligations, and a seller’s use of the personal information in their legitimate interests (improving their services, for example). Throughout his privacy policy, We want to be as clear as possible about where and why we’re relying on these different legal bases.
Why we Need Your Information and How we Use It
We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. We use your information to provide the services you requested and in my legitimate interest toimprove our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. The third parties with whom we share personal information
The GDPR requires that we disclose the details of any personal information we share with third parties. We want to explain to our buyers why, when, and with whom we may share buyers’ personal information. For example:
Information Sharing and Disclosure
Information about my customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. we engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. The length of time we keep personal information
The GDPR requires you us disclose the period of time during which we will store personal information. We’d like consider how long we need to retain information for business purposes and to comply with any legal or tax obligations, and keep in mind that data shouldn't be kept for any longer than necessary.
Data Retention
We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.
5. Our buyers’ rights regarding our use of their personal information and our contact details
Based on GDPR requirements, we should explain to our buyers their rights regarding the information they provide to us on Etsy. We should also provide our contact details and explain to his buyers that we are the data controller of their personal information.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we’re required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of EU data protection law, I, Nathan Martin, am the data controller of your personal information. If you have any questions or concerns, you may contact us at office [!at] decoranna.com.