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Frequently asked questions
What type of products do you sell?
We sell a mix of digital downloads and made-to-order print-on-demand products. Digital products may include PNG files, SVG files, PDF printables, wall art, sublimation designs, and craft files. Physical products may include apparel, accessories, gifts, or home items printed after you place an order.
Will I receive a physical item?
Please check the listing title and description carefully. Digital products are instant downloads and no physical item will be shipped. POD products are physical items that are printed and shipped to you.
How do I download digital files?
After purchase, Etsy will provide your download link under Purchases and Reviews. You can also access your files from a desktop or mobile browser. Digital downloads may not always be accessible through the Etsy app.
Custom and personalised orders
Most files are ready-to-use and are not editable unless stated in the listing. Please check the product description for included file types and usage details.
When will my POD item ship?
POD items are made to order. Production and shipping times vary by product and location. Please check the estimated delivery date on each listing before ordering.
Can I return or exchange a POD item?
Because POD items are made to order, returns or exchanges are not accepted.
Can I use digital files commercially?
Please check each listing. Some files are for personal use only, while others may include limited small-business commercial use. Reselling, sharing, copying, or redistributing the original files is not allowed unless clearly stated.
Do you accept custom orders?
Yes, we may accept custom design requests depending on the product. Message us before ordering so we can confirm the details.