All items are sent by the Royal Mail standard service, we keep the certificate of posting on dispatch of the item - if you wish to use a superior service (domestic and international signed for, next day delivery etc..), please contact us via email for this to be arranged. Damage / Loss / Delay occurred during the transport is beyond MIXKO's responsibility. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be.

DELIVERY TIME : LOST / DAMAGED ITEMS UK If service by Post Office is used: According to the post office, it normally takes one or two working days within the UK. Please get back to us if you have not received in fifteen days from posting. Until then, there is nothing MIXKO can do. For items lost or damaged, refund or breakage will be issued in full once Mixko has received compensation from Royal Mail.
If service by other carrier (DHL, FEDEX or UPS) is used: According to the carrier, all claims are subject to the following submission (not notification) deadlines: Damage - 14 days from the date of despatch. Loss - 28 days from the date of despatch. (Any claim received after these deadlines cannot be accepted.) Until then, there is nothing we can do. For items lost or damaged, refund or breakage will be issued in full once Mixko has received compensation from the carrier.

DELIVERY TIME : LOST / DAMAGED ITEMS INTERNATIONAL If service by Post Office is used: According to the post office, it normally takes five working days to reach destinations outside EU, three working days to EU. Please get back to us if you have not received in twenty days (EU) or twenty five days (rest of the World) from posting. Until then, there is nothing we can do. For items lost or damaged, refund or breakage will be issued in full once Mixko has received compensation from Royal Mail.
If service by other carrier (DHL, FEDEX or UPS) is used: According to the carrier, all claims are subject to the following submission (not notification) deadlines: Damage - 14 days from the date of despatch. Loss - 28 days from the date of despatch. (Any claim received after these deadlines cannot be accepted. Until then, there is nothing we can do. For items lost or damaged, refund or breakage will be issued in full once Mixko has received compensation from the carrier.

CRAFTED ITEMS Felt and ceramic products, accessories and other art+creative items are handmade by designers themselves. Mixko invite customers to cosider these object not a product but an art object with no specific function. Please use at your own risk. Mixko shall not be liable for damage or expense arising directly or indirectly as a consequence of use of the item.

PACKAGINGS MIXKO will reduce consumption of new materials by reusing packaging for transportation where possible. Customers can arrange with MIXKO for new packaging if necessary. Customers are invited to treat and use our packaging materials at their own risk. MIXKO do not include unnecessary warnings where common sense can be applied, such as “this is not a toy” on every plastic bag, for example.

The information contained in this website is for general information purposes only. The information is provided by MIXKO and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.