Pakopi

Custom orders are welcome!!
If you are looking for one, please do not hesitate to contact me through the conversation button or the request custom order button. I will then work with you on what you are looking for and create it and when we agree on a price for the item, I will list it in my shop reserved for you in your first name for you to purchase. Custom Orders require payment in full upfront including shipping and handling before item will be completed and sent.

I ship Monday to Friday except public holidays.

I make shipment through the postal service in Ireland or Spain.
Once I receive your payment, your item will be carefully packed to prevent it from being damaged or bent in shipping. In addition, the item will be sent through the postal service, as REGISTERED shipping.

So, when your order is shipped, I will tell you the tracking number so you can track your order during shipping.

1st Method:
• Simply share your photo(s) through Etsy messages by tapping the camera, image, or “+” icon beside the message field.

2nd Method:
•You’re also welcome to send your photo(s) to us at pakopiparty@gmail.com
Please include your order number and the name on your order so we can properly assist you.

• A few thoughtful details:
• Photos can be shared at any time, before or after your order is placed
• We work with the file types: JPG, JPEG, PNG provide the most beautiful results

• FACE PRODUCTS
-Does my photo work for my order?
For best results on hat toppers, cupcake toppers, cake toppers and garland decorations, please check the photo guidelines in the listing.

• LOGOS/ MONOGRAMS
For the best results, send your file in any of the following types:
JPG, JPEG, PNG, SVG and PDF. Please make sure they are high quality and non-pixelated.

FACE PRODUCTS | & NON-FACE PRODUCTS
• Do you provide proofs before printing?
To keep your order moving smoothly, we don’t send proofs automatically. Each design is created using the exact details provided in your personalization.
If you’d like to review your design before production, you may add a proof for a small fee. This covers the additional time and care taken to thoughtfully prepare your design for approval ✨
If there is ever a production error on our end, please reach out to us, we’ll always be happy to make it right.

Each order is thoughtfully custom-crafted and typically prepared within 1–3 business days.


• DELIVERY TIMES
Delivery timelines vary based on your location and chosen shipping method at checkout.
If you’re working with a specific event date, feel free to reach out, we’re always happy to check if a rush option is available.
You can also add our Rush Order upgrade, which prioritizes your order to ship the same day or next business day (Monday–Friday) when placed within our processing window.

• Can I return my item?
Due to the personalized nature of our products, we are unable to accept returns or exchanges. If you experience any issues with your order, please feel free to contact us. We’re always happy to help.

•What if I entered the wrong shipping address?
Please reach out to us as soon as possible. If your order hasn’t shipped yet, we’ll gladly update the address for you.
If it has already shipped, we’ll still be happy to help reroute or resend your order, though additional shipping costs may apply

•What happens if my package is returned to sender?
We kindly ask that all shipping details are entered accurately at checkout. If a package is returned to us due to an incorrect address, we’ll be happy to resend it, with additional shipping costs applied.

If the return was due to a postal error, we’ll guide you through the next steps to file a claim.

•Will my order be delayed if I don’t respond to messages?
To keep your order on schedule, timely responses are important. If photos or required details are not received, we’re unable to begin production, and delays may occur.
If we need to confirm any details, your order will be placed on hold until we hear back, allowing us to proceed with care and accuracy.