PerryhillRustics

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We strive to create beautiful, quality wood and acrylic items for your home or event. Everything in our shop is made to order when it's ordered to ensure each piece is unique and special for each client. Many of the wood items made in our shop come from wood we sustainably and ethically grow on our farm. We love being able to offer our customers many different stain, paint and font styling options to allow you to find something special that matches your particular taste and style. Thank you for visiting!

So thankful to have been published and featured!
ONLINE:
-Michael's Makerplace
-Real Simple
-Better Homes & Gardens
-The Spruce Eats
-Brides.com
-Martha Stewart Weddings
-The Knot
-Weddings.com

PRINT
My Wedding Magazine
Portland Bride

PROCESSING TIMES:
Lead times vary from item to item and by the time of year depending on how long an item takes to make, stain, dry and paint and also based on how busy we currently are (summer months more so than others). Please see "shipping" section on each listing for more specific times for each item. If you are needing it sooner, please reach out to us BEFORE ordering.

RUSH OPTIONS:
We accept rush orders on a case-by-case basis. Please contact us PRIOR to placing an order to see what we can do for you to expedite your order.

SHIPPING:
Shipping timelines are estimates provided by ETSY only and are not the most reliable or updated on ETSY's end. We cannot guarantee delivery times as delivery is out of our control. If you are concerned your item may not arrive in time, we do offer rush options on a case by case basis and we can offer upgraded delivery options as well.

When shipping options are not offered at checkout, your order may ship either USPS ground, USPS priority or UPS. Delivery time is generally 3-6 business days as long as the carrier doesn't have delays. Contact us prior to ordering if shipping to Alaska or Hawaii if item is needed within a specific timeline. We are not currently shipping out of the US.

PERSONALIZATION AND CUSTOM ORDERS:
We happily accept custom orders. Please contact us so we can set up a custom quote and custom listing for you.

PRICE ADJUSTMENTS:
We do not offer price adjustments in our shop. Due to the ever changing cost of materials/supplies prices may occasionally change. When you purchase, you are agreeing to the purchase and any shipping cost at time of purchase. If the item is discounted within 24 hours of your purchase you may request to cancel and re-order the item. Otherwise, once the item is started, and the order is not able to be canceled, we do not offer or accommodate price adjustments.

RETURNS/CANCELATIONS:
Due to the nature of how each item is made to order just for you, we do not accept returns or exchanges. If there's a problem with your order please contact us within 48 hours of delivery so we can better help you. Never throw away any packaging if you are contacting us regarding issues with an order or damage. Cancelations are required within 24 hours of the order being placed to receive a full refund.

Please note items returned to us without prior authorization are not entitled to any refund (partial or full), especially if the item is personalized.

In the event that a package is shipped to the address provided by the client and it's returned to sender (undeliverable as addressed, not able to forward, non pick up (item waiting for pick up at post office/UPS center/etc, returned by client, incorrect address, etc) we will attempt to reach out. No refund of any amount will be issued if the item is personalized and client is responsible for re-shipping cost. Refusal to reship item on client's part will result in no refund if personalized. If the item is able to be resold, we will issue a refund minus what the original shipping cost us (whether the item has "free shipping" listed or not, as shipping does cost money regardless(!) return shipping (the carrier charges us to return the package to us).

RETURNS ARE AT OUR DISCRETION as we do have a NO RETURN policy in our shop due to the time it takes to custom make each item. If an item is incorrect (wrong color, misspelled, etc) we are happy to provide replacements at no cost. If it is simply an issue of "not liking" the color ordered, texture of the wood, knot placement, etc, we do not provide discounts/replacements/returns/etc. If we do accept a return due to a client not liking an item (ex; it was made to the specifications ordered and no mistakes were made on our end), original shipping costs, any shipping we paid to have the item returned (if not paid for by the client directly), and up to a 30% restocking fee depending on the item will be withheld from any refund issued. Restocking fees will depend on how commonly the item is sold, if any touch ups need to be done on the item returned, the time put into the order, etc. It is not always as simple as "it can be resold".

DAMAGED/MISSING/INCORRECT ITEMS:
Due to increased instances of mail theft and scams, once an item is marked as delivered by the carrier we are not able to provide a free/discounted replacement or refund. We ask that clients please ensure there is a safe deliverable area for the package to be delivered to. We provide tracking for ALL orders. We do expect clients to follow this tracking to make sure that either someone is available upon delivery, or a safe location is provided. We are not responsible for stolen packages.

If an item is damaged in shipping please DO NOT ALTER THE ITEM. Please send clear photos of the item, packaging and box/package it was shipped in within 48 hours of delivery. Once that time frame has passed we may not be able to assist as we need to ensure the damage occurred during transit and not after the item was received and we need to put in a claim with the shipping company soon after delivery. Please do NOT throw anything away until directed to do so as packing box, materials, and the item may need to be picked up by the carrier for inspection and/or we may request it returned to us with a label we send. PLEASE NOTE WE CANNOT ISSUE A REFUND FOR DAMAGED ITEMS until the carrier informs us the item does not need to be picked up OR the item is given to the carrier for inspection. Due to high instances now-a-days of fraud, we CANNOT offer discounts/refunds f the item is altered or until the item is either surrendered to the carrier OR they inform us they do not need to pick up the item.

Due to abuse of previous refund policies, while we do understand it's inconvenient when something arrives damaged, we do need to ensure the item is received by the carrier to process a claim and is not held or thrown away. While it is unlikely it will be requested to be returned/given to the carrier, we expect it to be held and produced if needed. No refund will be issued if the carrier requests the item be picked up for inspection (or we request it returned at our expense) and the item and the packaging is thrown away and/or refusal to send the item/give the item to the carrier occurs. Damaged items must be forfeited to the carrier or returned to us (at our expense- if requested) prior to a refund being issued unless we deem otherwise at our discretion.

Incorrect items, please send photos of the item and specify mistake that was made (please double check your packing slip/order information to make sure the mistake was on our end) and send us the photos and we'll take care of it right away! Please note we are NOT able to offer replacements or free changes to orders done per client's requests. We are also not able to email each client to confirm colors, lettering styles, etc. As is the risk with online shopping please understand that each item takes time and money to complete for you as requested. If a client is not happy with colors, lettering, etc they choose on their order, we can make arrangements (at the client's expense) to send the item back, have it changed and resent back to them. Please understand we are not able to do this for no cost if the order is done as was requested. We do ask if you have any questions/concerns to please let us know PRIOR to placing the order or prior to us making it and we're always happy to provide examples or samples of items we've done to ensure you know what to expect.

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WEBSITE: Perryhillrustics.com
Facebook: www.facebook.com/PerryhillRustics
Pinterest: www.pinterest.com/perryhillrustic/pins/
Instagram: https://www.instagram.com/perryhill_rustics/