StudioVelo3D

Privacy Policy – StudioVelo3D (Part of Bemo Collective)

1. Information We Collect To process your order, you must provide us with certain information (for which you have given Etsy permission to share with us). This includes your name, email address, postal address, payment information, and the details of the product you order. If you choose a personalized item, you may also provide additional personal information.

2. Why We Need Your Information and How We Use It We rely on a number of legal bases to collect, use, and share your information, including:

Where it is necessary to provide our services, such as when we use your information to ship your order, resolve disputes, or provide customer support;

When you have given your explicit consent, which you may withdraw at any time;

If necessary to comply with a legal obligation or court order (such as tax laws);

Where this is necessary for our legitimate interests, such as providing and improving our services and compliance with Etsy’s Seller Policy.

3. Information Sharing and Disclosure Information about our customers is important to our business. We share your personal information only for limited reasons:

Etsy: We share information with Etsy as necessary to provide our services.

Service Providers: We engage trusted third parties (e.g., PostNL, DHL) for delivery. We share your personal information with them only to the extent necessary to perform these services.

Compliance with laws: We may collect, use, retain, and share your information if we have a good-faith belief that it is reasonably necessary to respond to legal processes or government requests.

4. Data Retention We retain your personal information only for as long as necessary to provide our services to you and as described in this privacy policy. Generally, we retain your data for a period of 7 years (the statutory retention period required by the Dutch tax authorities).

5. Your Rights If you live in certain regions, including the EU, you have rights regarding your personal information:

Access: You may have the right to receive a copy of the personal information we hold about you.

Change, restrict, delete: You may also have the right to change, restrict, or delete your personal information, subject to legal exceptions (like tax laws).

Objection: You can object to our processing of some of your information based on legitimate interests.

Complaints: If you reside in the EU, you have the right to lodge a complaint with your local data protection authority.

6. Contact For the purposes of EU data protection law, Bemo Collective is the data controller of your personal information.

If you have any questions, you may contact us at: hello@bemocollective.com

Business Information: Bemo Collective / StudioVelo3D Rotterdam, NL KvK: 42001235