TEESTARPRO

How do I place an order?
Placing an order is easy! Simply visit our Etsy shop, browse through our collection of graphic t-shirts, and select the design and size you want. Add it to your cart, proceed to checkout, and follow the prompts to complete your purchase securely.
What are the available sizes for your t-shirts?
We offer a wide range of sizes to accommodate different body types and preferences. Our t-shirts typically come in sizes ranging from XS to 3XL. Please refer to the size chart provided in the product description to ensure you select the right size for you.
Return Policy:
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact us!
Receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.
Production and Shipping Time:
We strive to process and ship orders as quickly as possible. The shipping time may vary depending on your location. Typically, domestic orders within USA take around 2-5 business days to arrive, while international orders may take 3-4 weeks. You can find more detailed information in our shipping policy section.
Production Time 1-2 Business Days
Standard Shipping Time 2-5 Business Days
Wrong Address:
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
What happens if a package wasn't delivered to me but the tracking states that it was?
If the package was marked as delivered by the carrier, but the you reports they have yet to receive it, KOTONUSA won't cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.
Custom and personalized orders:
We offer customization services for those looking to add a personal touch to their t-shirts. Whether it's a custom design, a specific quote, or a personalized message, simply reach out to us with your requirements, and our team will guide you through the process.
Are your t-shirts ethically sourced?
Yes, we are committed to ethical practices and strive to ensure our t-shirts are sourced responsibly. We work with suppliers who prioritize fair labor practices and environmental sustainability. Additionally, our printing processes utilize eco-friendly techniques and inks.
Can I track my order?
Yes, we provide tracking information for all orders. Once your order is shipped, you will receive an email with the tracking number and instructions on how to track your package. You can also find this information in your Etsy account under "Purchases and Reviews."
How can I contact your customer support?
We're always here to assist you! You can reach out to our customer support team by sending us a message through Etsy's messaging system. We strive to respond to all inquiries within 24 hours and ensure that your questions or concerns are addressed promptly.
If you have any additional questions or need further assistance, don't hesitate to reach out. We're here to provide you with an exceptional shopping experience!