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よくある質問
How Do I Unzip My Download?
To unzip your download:
On a Mac, simply double click the zipped folder.
On a PC right click > Extract all. Select the place where you would like the files to be saved and then click Extract.
How do I use my download in Cricut Design Space?
To open in Cricut Design Space:
1. Click on New Project
2. Click on the Upload icon on the left side bar
3. Click on Upload Image
4. Locate and select the SVG file
5. Hit save and then insert image and you’re ready to create!
How do I use my download in Silhouette Studio (Basic Free Edition)?
Open Silhouette Studio. Then click File > Open and select the DXF file.
The image will be outlines only, no fill colors (but I do try to color code each group in multi-color designs). Each piece is movable individually, colors/layers are not grouped together. You will need to select and make compound paths for each group of pieces you want to cut out of different colors.
My payment isn't processing, what do I do?
Unfortunately, this is something that Etsy controls and I do not. Most orders process within 72 hours, but if your order still says "processing" after that, it's best to contact Etsy Customer Service directly. I cannot push through or refund orders that say "processing."
Custom and personalized orders
Once payment is confirmed, you should receive an email receipt with a link to download. Be sure to check your spam folder for this as well. All digital files are also available in your Etsy account under Purchases & Reviews. If you checked out as a guest, you'll find a link to download your purchase in the receipt email that was sent to you after purchase. Please note that you can't download a digital purchase through the Etsy app at this time. Make sure that you are signed into Etsy on your mobile browser or a non-mobile computer.