lukelys

PAYMENT

Payment accepted by PayPal, or credit cards via Direct Checkout.

Taxes and/or import duties may be payable dependent upon the laws of the destination country. Please note that the buyer is responsible for any import duties and customs charges, and you should familiarise yourself with your country's specific laws and import duty rates.

Items are shipped within 7 working days of receipt of your paid order. (Working days means Monday to Friday, excluding Bank Holidays). This lead time is in addition to the delivery times given below.

For security reasons items are sent to the address supplied on the Etsy order, unless you supply an alternative delivery address

SHIPPING OPTIONS EXPLAINED:

***COVID19***

At the current time orders from outside of the UK will only be shipped by Royal Mail International Tracked Service. This usually takes between 5-7 days, but you should be prepared for the possibility that delivery times may be up to 6 weeks.

******

Shipping delivery estimates are the time taken for the mail carrier to get your item to you and are in addition to the lead time given above.

STANDARD SHIPPING - Items sent by Royal Mail standard mail (no tracking)

Delivery times: UK - 1-2 days

TRACKED SERVICE UPGRADE - Items sent by Royal Mail Special Delivery (UK orders) or International Tracked (worldwide orders)

Delivery times: UK - 1-2 days, US - 10-14 days

Please check the delivery times above to help you decide your shipping option.

Please be aware there may be delays in the mail from time to time due to customs delays, weather conditions and seasonal pressures. These delays are outside of my control and I would ask that you remain patient should delivery of your item take longer than anticipated.

If you item is not received within 45 days your item will either be resent, or a full refund will be given depending upon your preference. Please note that the buyer is responsible for any import duties and customs charges.

Full responsibility is taken for all items until they are safely delivered to you. You can be assured therefore that should your jewellery go astray in the mail, a replacement will be sent as speedily as possible with no additional cost to you.

THE METALS USED

All items in this shop are hand fabricated from solid metals - sterling silver (925), fine silver (999) copper and brass. Gold fill is occasionally used for small surface detail decoration.

All of these metals will tarnish over time. This is a completely natural process. The rate of tarnish will vary with each individual and is dependant upon exposure to chemicals and pollutants. The jewellery is not artificially sealed to prevent this tarnish as it is a natural, organic process which I believe adds beauty and character to the piece.

However, if you prefer to maintain the just bought appearance, a quick polish with a silver polishing cloth will remove any light tarnish. These are readily available at hardware stores and jewellery stores.

WILL COPPER TURN MY SKIN GREEN

A few people will have a reaction to sterling silver, copper and brass, which will make their skin discolour where the jewellery sits against it.

This is due to a chemical reaction with certain individuals and is unavoidable with unsealed metals. If this is a problem for you, but you want to wear these metals, you can coat the areas touching the skin with clear nail polish to create a barrier, which will prevent the discolouration from happening.

Please note, I do not add any artificial sealer to the jewellery.

ADDITIONAL INFORMATION

Post market and recycled materials are used in the production of all my pieces wherever possible and I go out of my way to try and source these recycled materials. This includes packaging materials which have all been pre-used where possible.

No buyer's information is disclosed to third parties, other than for delivery purposes. Mailing list information is used for the purposes of updating customers with promotions, new items etc only,with customers' consent.

PRIVACY POLICY

This privacy policy Complies with the European General Data Protection Regulation (GDPR)

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. INFORMATION I COLLECT

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

2. WHY I NEED YOUR INFORMATION & HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as

1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and

2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. INFORMATION SHARING & DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

- Data Retention. I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for a period of 7 years (as required by UK tax law).

- Transfers of Personal Information Outside the EU. I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

4. YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

- Object. You can object to

(i) my processing of some of your information based on my legitimate interests and
(ii) (ii) receiving marketing messages from me after providing your express consent to receive them.

In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

5. HOW TO CONTACT ME

For purposes of EU data protection law, I, Ann Hollis, am the data controller of your personal information. If you have any questions or concerns, you may email me at: lukelysjewellery [!at] gmail.com

Alternately, you may write to me at:
Ann Hollis, 166 Carisbrooke Road, Newport, Isle of Wight PO30 1DQ UK