Relyquia

Relyquia Shop

1 Sale

Relyquia

Relyquia Shop

1 Sale On Etsy since 2014

Announcement   Goodyear Leather Shoes, men and women luxury shoes. Excelent quality, made to measure and exclusive for you.

Announcement

Goodyear Leather Shoes, men and women luxury shoes. Excelent quality, made to measure and exclusive for you.

Relyquia

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Relyquia

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    About

    ABOUT RELYQUIA

    We specialize in presenting literally the finest luxury shoes and accessories in the world. What defines the excellence of our products are the best design and the finest execution.

    Relyquia means quality, craftsmanship, pursuit of perfection and creativity. These are the elements that, even in the presence of unending stylistic change, have transformed this craft into an Art form. We prefer the most genuine and unique leathers, to obtain an end product that is a “true piece of Art”.

    All of the suede leathers used by Relyquia are the result of a careful selection and a natural tanning process that complies with all EEC standards. The hides are stained using a through-dyeing process that only takes place in drums. All the materials used to manufacture our products are handled with the utmost care in order to preserve their natural features and quality over time.

    We work with the Goodyear System and other production systems with similar excellence. The Goodyear method is the one which allows the utmost comfort and requires maximum design involvement as all the other products available.

    Our Brand concept is based on these three values.

    NATURE

    About 90 % for our raw materials are entirely natural. Nature and all the surroundings are the source of all of our inspiration.

    TREASURE

    There will always be a special place in your heart, where you keep your treasures. The most desired pieces – that photo from a decade ago, the most wanted word, your first kiss … That shoe you bought and you still wear it because it’s beautiful, comfortable and looks exactly like when you bought it. That’s a Relyquia,a fine piece that you will cherish because it’s rare and unique.

    SOUL

    What defines Relyquia´s Soul is our presence in every little details. Our passion is printed on all the items we sell and for us this is the only way to provide you the most exclusive service.

    RELYQUIA BESPOKE

    In addition to the unique flair and unrivalled comfort bespoke shoes, Relyquia assure you, an extensive set of personal details, offering you a truly exceptional range of choices.
    What could be greater than have a piece with a trace of your soul printed?

    TATTOED SHOES

    After months of research, Relyquia perfected a technique for tattooing skins. It is a technique applied by hand on the leather and it is mastered by just a small group of specialists and artists.Today, it is possible to have items in leather tattooed - from shoes to bags, belts and leather accessories.
    Soon Relyquia will release an exclusive selection of new design themes like vintage tattoos or the subtle art of calligraphy.

    RELYQUIA BLOG

    The Relyquia Blog is our most important project. Through it, we share enumerous renown artists and also new upcoming artists. You will always find something new, inspiring and interesting, which is our main goal! There, you find contents about music, art, fashion, curiosities, contests, our collection and much more! We also feel the need to create a friends page so we can shared direct links to our partners. Feel free to send us contents related to all these themes. We appreciate it! Just send an email to communication [!at] relyquiahoes.com

    RELYQUIA ONLINE STORE

    Our exclusive online boutique is available 24 hours a day to all over the world. This way, we launched one main collection, marking the brand appearance, and new items will be released from time to time. We also provide an exclusive customer care service that includes a call center always available, managed by a dedicated personal team willing to help you, whether for information about our products, advices or any other questions you may have.

    Shop policies

    Last updated on May 27, 2014
    Welcome to Relyquia Lifestyle

    RELYQUIA is the world newest luxury fashion brand.
    Relyquia as a brand represents top of the range quality, craftsmanship, pursuit of product excellence and creativity. These elements have, even in an environment of unending stylistic changes, improved this craft to a true Art form. The use of the most genuine and unique leathers has enabled us to obtain an end product that is a “true piece of Art". By combining the best design with the finest execution, we produce the finest luxury shoes and accessories in the world. Best product design is achieved by having a design team that strives to create a product that is luxurious and very functional, comfortable and reliable at the same time. Finest Execution is assured by the use of carefully selected leathers and the use of a natural tanning process that complies with all the EEC standards.
    All the materials used to manufacture our products are handled with the utmost care in order to preserve their natural features and quality over time.

    We work with the “Goodyear System” and other production systems with similar excellence. We believe that the “Goodyear System” is the one which allows the utmost comfort and requires maximum design involvement of all the methods available.
    Our Brand concept is based on the three following values:

    NATURE

    About 90 % of our raw materials are entirely natural. Nature and all its surroundings are our source of inspiration.

    TREASURE

    Relyquia is a fine piece of art that is cherished for its uniqueness. You want to keep Relyquia amongst your most treasured possessions.
    There will always be a special place in your heart, where you keep your treasures. The most desired pieces - that photo from a decade ago, the most wanted word, your first kiss ...
    That shoe you bought and you will wear forever because it’s beautiful, comfortable and looks exactly like when you bought it. That’s a Relyquia!

    SOUL

    What defines Relyquia´ Soul is our attention for every little detail, derived from many years of experience in the shoe industry. Our passion is printed on all the items we sell. For us, this is the only way to provide you the most exclusive service.


    RELYQUIA BESPOKE

    In addition to the unique flair and unrivalled comfort bespoke shoes, Relyquia assure you, an extensive set of personal details, offering you a truly exceptional range of choices.
    What could be greater than have a piece with a trace of your soul printed?

    TATTOED SHOES

    After months of research, Relyquia perfected a technique for tattooing skins. It is a technique applied by hand on the leather and it is mastered by just a small group of specialists and artists.Today, it is possible to have items in leather tattooed - from shoes to bags, belts and leather accessories.
    Soon Relyquia will release an exclusive selection of new design themes like vintage tattoos or the subtle art of calligraphy.


    RELYQUIA BLOG

    The Relyquia Blog is our most important project. Through it, we share enumerous renown artists and also new upcoming artists. You will always find something new, inspiring and interesting, which is our main goal! There, you find contents about music, art, fashion, curiosities, contests, our collection and much more! We also feel the need to create a friends page so we can shared direct links to our partners. Feel free to send us contents related to all these themes. We appreciate it! Just send an email to communication [!at] relyquiahoes.com

    RELYQUIA ONLINE STORE

    Our exclusive online boutique is available 24 hours a day to all over the world. This way, we launched one main collection, marking the brand appearance, and new items will be released from time to time. We also provide an exclusive customer care service that includes a call center always available, managed by a dedicated personal team willing to help you, whether for information about our products, advices or any other questions you may have. Please visit us at

    www.relyquiashoes.com

    Terms of Service

    RELYQUIA ("we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service and any other rules posted on our Sites (collectively, the "TOS"). Please read the TOS carefully before placing any orders on www.relyquiashoes.com. We recommend you should keep a copy of the TOS for future reference. RELYQUIA is a trading name of Firstalent, Lda a company registered in Portugal under registration number 513785.
    Our registered address is
    Firstalent
    RELYQUIA
    Apartado 4518
    PC Romariz
    Portugal
    Our VAT number is 510 618 677.
    If you have any comments about RELYQUIA, you can email us at feedback [!at] relyquiashoes.com.
    In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 you must let your parent or guardian know about RELYQUIA Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however. We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

    Registration

    To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail customercare@relyquiashoes..com. We may also change registration requirements from time to time. The account password you provide should be unique and kept secure, and you must notify RELYQUIA immediately of any breach of security or unauthorised use of your account. Please refer to our Privacy Policy for information about how we use your data.

    Eligibility to Purchase

    In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. The Site is available only to individuals and others who meet the RELYQUIA terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to RELYQUIA, whose applications are acceptable to RELYQUIA and who have authorised RELYQUIA to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. RELYQUIA reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where RELYQUIA feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions. Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

    Orders

    All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. RELYQUIA offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once designer stock has been delivered to RELYQUIA. RELYQUIA will only take Advance Purchase orders for stock that has been scheduled for delivery by a designer supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at RELYQUIA. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock. Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable. If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period. RELYQUIA will store a record of your transactions for a minimum of one year.

    Pricing Policy

    Prices shown on the Site are in Us Dolars and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable, as indicated in the top left hand corner of the Site. All prices and offers remain valid as advertised from time to time. The Us Dolars price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error. Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period. Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from TNT or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. If you are a customer whose credit/debit card is not denominated in Sterling or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

    Acceptance of your order

    Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and RELYQUIA will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Portugal and the language of the contract is English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

    Insurance and Delivery

    RELYQUIA insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by RELYQUIA, and transfer of responsibility in the same way. Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. RELYQUIA is not responsible for any delays caused by destination customs clearance processes.

    Accepted payment methods

    • Visa
    • Mastercard
    • American Express
    • Discover
    • Paypal
    Returns and exchanges
    Returns and Exchanges

    CANCELLING YOUR ORDER UNDER THE DISTANCE SELLING REGULATIONS
    If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 7 working days from the day after you received you order. Notice of contract cancellation under the DSRs must be given in writing to:

    Notice of Contract Cancellation,
    Customer Care Department,
    Firstalent, Lda
    POST CODE 4518
    PC Romariz Portugal
    or by email to: costumercare [!at] relyquiashoes.com.
    For orders cancelled under the DSRs, we will issue you with a full refund including the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to:
    Firstalent
    RELYQUIA
    Apartado 4518
    PC Romariz
    Portugal

    All items must be returned unused and in their original condition, from the original delivery country. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost. Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 working days from the day after you receive you order, by email or post as described above, i.e. before requesting your RMA (RETURN MERCHANDISE AUTHORIZATION) through your RELYQUIA account.
    Our free collections service (see below) is not available for orders cancelled under the DSRs.

    OUR POLICY

    Items should be returned unused and with all RELYQUIA tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
    Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
    Please email customercare [!at] relyquiashoes.com if any of your purchases have been delivered without RELYQUIA tags.
    All items returned should have a Return Merchandise Authorisation (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.

    Shoes

    All shoes should be tried on a carpeted surface before wear.
    Faulty goods
    Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
    If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

    Colours

    We have made every effort to display as accurately as possible the colours of our products that appear on RELYQUIA. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
    Intellectual Property Rights
    Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including RELYQUIA Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by RELYQUIA and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

    No Commercial Use

    This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

    Your Activity

    You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.

    Third Party

    We may include hyperlinks on this Site to other websites or resources operated by parties other than RELYQUIA, including advertisers. RELYQUIA has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

    Your Rights

    You have certain rights under the law. In Portugal these include:
    That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
    Certain remedies if a product is defective; and
    A right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective.
    Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

    Our Relationship

    You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and RELYQUIA as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of RELYQUIA, and we shall not be liable for any representation, act, or omission on your part.

    No Waiver

    If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.
    Governing Law
    The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant Portugal law and the relevant courts of the Portugal will have exclusive jurisdiction.
    Payment
    Payment

    Payment can be made by Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron and JCB cards, and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by RELYQUIA. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to RELYQUIA, we will not be liable for any delay or non-delivery. We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Datacash, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered RELYQUIA user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated. To help ensure that your shopping experience is safe, simple, and secure, RELYQUIA uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
    Shipping
    Shipping Options


    Shipping Options for Relyquia products

    Portugal - FREE

    United States - 85.00 US$

    European Union - FREE

    Europe non-EU - 85.00 US$ Orders exceeding 1230.00 US$ are FREE OF SHIPPING CHARGES.

    Other Countries - Shipment fee depends on the destination zone - Orders exceeding 1230.00 US$ are FREE OF SHIPPING CHARGES.

    Shipping Options for WHY products

    Portugal - 7.00 US$ - VAT included on final price

    United States - 85.00 US$

    European Union - 75.00 US$ Orders exceeding 1230.00 US$ are FREE OF SHIPPING CHARGES.

    Europe non-EU - 85.00 US$ Orders exceeding 1230.00 US$ are FREE OF SHIPPING CHARGES.

    Other Countries - Shipment fee depends on the destination zone - Orders exceeding 1230.00 US$ are FREE OF SHIPPING CHARGES.

    Countries DDU list - (If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as PT VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. ):
    Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Anguilla, Argentina,Armenia,Aruba,Australia,Azerbaijan,Bahamas,Bahrain,Bangladesh,Barbados,Belarus,Belize,Benin,Bermuda,Bhutan,Bolivia ,Bosnia and Herzegovina,Botswana,Brunei,Brazil, Burma (Myanmar), Burkina Faso, Burundi, Caiman Islands, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Republic of the Congo, Cook Islands, Costa Rica, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Faraoe Islands, Fiji, French Guyana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadaloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Iceland, India, Indonesia, Israel, Ivory Coast, Jamaica, Japan,Kazakhstan, Kenya, Kiribati,Republic of Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mongolia, Monserrat, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norway, Norfolk Island, Northern Mariana Islands, Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines , Puerto Rico, Qatar, Reunion Island, Russia Federation, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, Sri Lanka, Sudan, Suriname, Swaziland, Switzerland, Taiwan (CHINA), Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia,Turkey, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands (British) , Virgin Islands (U.S.), Wallis and Futuna, Yemen, Zambia, Zimbabwe

    International Orders Time

    Orders are shipped from Relyquia, Portugal - Monday – Friday from 9:00 a.m.– 13:00 p.m. (CET) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning.

    1. Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you
    2. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
    3. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
    4. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers

    Special warnings

    - All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.
    - Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF) in order to clear customs.To speed up the process and avoid any possible delays, please have this information available when our shipping partner, TNT contacts you.
    Insurance

    RELYQUIA insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by RELYQUIA and transfer of responsibility in the same way.

    Taxes

    Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. PT VAT will be applied to orders dispatched within Portugal, including the local VAT to Madeira and Azores. Please note taxes and duties are not applicable for Australian orders under 1000 AUD.
    Additional policies and FAQs
    "There will always be a special place in your heart, where you keep your treasures.
    The most desired pieces, that photo from ten years ago, the most wanted word, your first kiss ...That shoe you bought and you still keep it because it’s nice,
    comfortable and looks exactly like when you bought it."

    That’s a Relyquia, a fine piece that you preserve because it’s rare and unique.
    We couldn’t create an unique and timeless shoe without a unique and timeless packaging to protect it.

    The idea for a wooden shoe box came as a great epiphany for wooden objects,
    and we found out that this is the best way to preserve your Relyquia leather shoes perfect overtime. For online orders and customized requests, we provide a brown wooden box with smooth varnish finishing.

    Each box has the Relyquia logo and the customer’s name engraved on the cover. On woman shoes, the box has a mirror inside because we can’t imagine life without a mirror so we included one just to get a little glimpse of that final touch. You will never know when or where you will need to put your diamonds on...

    With Relyquia you always will have it all, just simple as that.

    Please be aware that "Why Products" and accessories are excluded from this offer. See more details at www.relyquiashoes.com/shop/content/15-box