Please follow the Personalizing Instructions very carefully so that we get everything personalized just the way you want it. On most Family Ornaments, the Personalizing Instructions can be found in the "Description" section of the listing.

For Domestic shipping, we offer USPS First Class or Priority Mail. Delivery times are typically 3-5 days. Sometimes there are delays that are out of our control. This happens the closer we are to Christmas.
For International orders, we offer USPS 1st Class International and Priority Mail International. We are not responsible for International orders that are lost in the mail. In most countries, the USPS advertises delivery time between 6-10 business days, but please know that this can increase as we get closer to Christmas.
Please check that your address you entered for Etsy is correct. That is where we will ship your order.

Contrary to what the USPS might tell you, packages occasionally get scanned incorrectly as Delivered. If this happens to you, please give it another day or two and you will find in most cases you will then receive your package. If you still don't have it after a couple of days, please take your tracking number to your local post office and they will open a case for you. We are not responsible for finding your package when it is marked as Delivered. If you live in an apartment, check with your office as it might be there.