• NECKLACES – All sizes are indicated in inches and include both the CHARM + CHAIN combined length. You can use a string and measure your desired length before ordering.

• RINGS – If you are unsure of your ring size, we recommend getting your finger sized at any local jewelry store or department store. It only takes a few minutes.

• To send us your image, simply click on the CONTACT SHOP OWNER button. In the message, you will find an ATTACH IMAGE button below. Please attach an IMAGE or PDF file containing the design you desire for your jewelry. It does not matter whether you submit the image before or after making a purchase, as we will link your order with your image through your username.

• Alternatively, you can email the image file to us at glamourjewelryhouse@gmail.com. Please remember to include your order number or ETSY username in the subject line.

• There is generally no limit on the number of words or characters for each piece of jewelry. After reviewing your handwriting sample, we will inform you if any adjustments are necessary or if a different approach is needed.

• You can submit any language and any writing style, including cursive, print, or even drawings.

• We can remove any unwanted text surrounding the handwriting and create phrases by using individual words and letters.

• It is also possible to combine multiple images of handwriting for a single piece of jewelry.

• If you have any other inquiries about handwriting, please feel free to contact us.

• You can find the estimated ship date on your Etsy receipt. Simply go to your purchases and locate the receipt from our shop
(https://www.etsy.com/your/purchases). Detailed turnaround estimates for each type of jewelry can be found in the listing descriptions:

• READY TO SHIP: These designs are pre-made and will be sent out 1-6 business days.

• MADE TO ORDER: These designs are customized and take approximately 2 to 7 business days (Monday to Friday, excluding weekends) to complete and ship. We meticulously create made-to-order pieces mainly by hand, so please allow ample time for the creation process.

• We offer a 90-day quality guarantee on all our items! Please note that we generally do not accept returns for custom-made, made-to-order jewelry, or international shipments. However, we are more than willing to assist you with any issues, so please reach out to us if needed.

Returns are accepted for pre-made, ready-to-ship jewelry and must be initiated through Etsy messages. The items should be in mint condition, in the original packaging, and returned within 10 days from the item's delivery date (U.S. orders only).


If you have any other concerns, please don't hesitate to contact us via email. We are here to assist you.

Here are 6 tips that will keep your jewelry shiny.

• Do not expose your plated jewelry to household chemicals.

• Take off your jewelry for bathing, including washing your hands.

• Don’t wear it in the swimming pool or hot tub.

• Don’t expose your jewelry to a hot day at the beach or an intensive workout. Try to dress down for such sweaty occasions.

• Adorn your jewels after you have fully applied fragrances and lotions.

• When your jewelry isn’t being worn, it is a good idea to store it in some sort of anti-tarnish container, such as a tarnish-resistant pouch or a lined box with tarnish resistance.