Customer Right of Withdrawal Policy for EU Customers Only:

As an EU customer, you have the right to withdraw from your purchase without giving any reason within 14 days from the date you receive the goods. To exercise this right, you must inform us (Costello Colours) of your decision to withdraw by contacting us through Etsy messages or by email at costellocolours@gmail.com. Please include your order number and the details of the item(s) you wish to return.

Effects of Withdrawal:

If you choose to withdraw from the contract within the 14-day period, we will refund the full purchase price of the returned item(s), including standard shipping costs, within 14 days from the date we receive the returned goods. However, please note that the return shipping costs will be your responsibility unless the item(s) received were defective or not as described.

Exceptions to the Right of Withdrawal:
The right of withdrawal does not apply to:

Custom or personalized orders.
Perishable products (e.g., food or flowers).
Digital downloads.
Items that have been used, damaged, or altered after delivery.
Please ensure that returned items are in their original condition and packaging to be eligible for a full refund.

Return Address will be provided during email correspondence of return,

Shop-Wide Terms and Conditions:

By placing an order with Costello Colours on our Etsy store, you acknowledge and agree to the following terms and conditions:

Order Processing and Shipping:

We aim to process and ship orders promptly, within the timeframe specified in each product listing.
Shipping costs and estimated delivery times may vary depending on the destination and shipping method chosen.
Any customs duties, taxes, or additional charges incurred during international shipping will be the responsibility of the buyer.
Product Descriptions and Variations:

We make every effort to accurately describe and photograph our products. However, colors may vary slightly due to different monitor settings or lighting conditions.
Many of our products are handmade, which means there may be slight variations in size, color, or appearance, adding to their unique character.
Payment:

We accept payments through Etsy's secure payment system.
Your payment information is kept confidential and will not be shared with us.
Cancellations and Modifications:

If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee changes once the order has been processed and shipped.
Customer Satisfaction:

Your satisfaction is our top priority. If you have any concerns or issues with your purchase, please contact us, and we will do our best to resolve the matter promptly and to your satisfaction.
Intellectual Property:

All designs, images, and content on our Etsy store are the property of Costello Colours and may not be used or reproduced without prior written consent.
Data Privacy:

We respect your privacy and handle your personal information in accordance with applicable data protection laws. Please refer to our Privacy Policy for more details.
Governing Law:

These terms and conditions are governed by the laws of the United Kingdom.
These terms and conditions are subject to change without prior notice. Please review them periodically for updates. If you continue to use our Etsy store after changes are made, it indicates your acceptance of the modified terms and conditions.