Vietnam’s past is found in its lasting craftsmanship.
Hand cut stones and silver made by master gemologists in Fashion4Freedom's collective of Designers & Artisans. The exterior of each stone is jagged, rough and earth brown. Yet what lies beneath the surface is never known until it is cut to reveal the interior color, shape and lines that evolve naturally with the ebb and flow of the soil.
Each Stone was carefully curated from the earth, hand cut into wearable pieces and melded on silver cultivated by our gemologist team.
Please watch the video to find out more:
https://www.youtube.com/watch?v=1SD9A0o_c9I
TERMS AND CONDITIONS
we apologize for this policy change, this is due to Etsy policy changes to all sellers
CANCELLATIONS/ REFUND
1) We will only provide a refund if you cancel your order, and it is not yet in production. However, there will be charge fee on all cancellations as following:
10% for order less than $200 and 5% for order more than $200 on total amount for processing fee and international transaction fees.
2) We do not accept cancellation nor provide refunds for custom orders already in production, this is because the artisans will have spent their time and money on materials etc.
3) Please follow up with your order and check your etsy messages, emails from etsy after purchasing products from us. If we have questions about your measurements, shipping address... etc and don’t receive any response within 1 month. We will cancel your order with fee as above.
RETURNS/EXCHANGES
1) If you'd like a return or exchange, please contact us within 7 days of delivery date.
2) We accept returns and exchanges for some products in its original unused condition, with its packaging, if the item is returned no more than 20 business days after delivery date.
3) The cost to return is your responsibility. Please use a trackable delivery method with insurance for your return as we are not responsible for items lost. There are certain situations where only partial refunds are granted: (if applicable), for example if there import/ export taxes that need to be covered.
4) Sale items and all customized items cannot be returned or exchanged.
SHIPPING, ADDITIONAL CUSTOMS AND DUTIES
1) Some countries charge additional customs and duties and customers are responsible for any such charges.
2) Lost or stolen packages:
Though we always strive to provide a superior customer experience, mail couriers on occasion have lost/stolen/damaged packages. Unfortunately, we cannot be responsible for the couriers, and would not be able to reimburse you in the event that your package gets lost or stolen if the signature requirement was waived. We advise individuals to contact the couriers directly for compensation of lost or damaged products but we will follow up with you during this process.
3) Shipping time is estimated as business days (not including holiday, weekend in Vietnam and your country) so if you need the product by certain day please contact us before paying for express (DHL)
Please contact us with any questions or concerns!
