Customer satisfaction is very important to me. If you are dissatisfied with your purchase, please send me a message on Etsy or email. I will accept returns within 14 days from the date that the item was. Buyer is responsible for return shipping cost. Payment will be refunded minus original shipping.

I accept Paypal, Direct Checkout, and Etsy Gift Cards. Items are shipped after payment are cleared. None of the payment methods shares your credit card information with me.

Processing Time: Orders ship within 1-5 business days of payment cleared unless otherwise stated (i.e custom orders).

Please be sure to enter your correct shipping address for purchases. In the event that Etsy and Paypal show two different addresses, your package will be shipped to the Etsy address.

I use the Swedish National Postal Service for shipping. I ship worldwide from Sweden with First Class Priority mail. Shipping from Sweden is normally within 2-3 business days within Europe and to USA it usually takes between 5 and 14 business days.

-- FREE SHIPPING on SMALL ITEMS
NOTE that I offer free shipping on many of the items - when indicated in the item description - when single items are ordered. However, the free shipping does not include a tracking number. If you would like the package sent with a tracking number it can be selected during checkout and the additional cost will be added. I will send the tracking number as soon as I have mailed your purchase.

A tracking number is strongly recommended for some countries. I do not refund products lost during shipping.--

The buyer is responsible for any customs duties or fees that may apply.

Many countries restrict items made from certain materials, including wood. Please verify that the item can be shipped to your country before you purchase it.

Shipping overages of one dollar (1$) or more will be refunded (not applicable to free shipping).

I love to get custom orders.
Please contact me for any custom orders at ronald [!at] indukudesign.com or through Etsy and tell me what you would like me to make. I will get back to you with pricing and design details.

Keep in mind that a custom order may take several weeks to finish. If you need something for a particular occasion, please let me know in good time.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I do not store and process your information through third-party hosting services in the US and other jurisdictions.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


For purposes of EU data protection law, I, Ronald Nelson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at ronald [!at] indukudesign.com. Alternately, you may mail me at:
Ronald Nelson
Induku Design
Fors 105
Tierp 81591
Sweden