TheCustomCouple

Custom Handmade Creations

Utah, United States · 666 Sales

TheCustomCouple

Custom Handmade Creations

Utah, United States 666 Sales On Etsy since 2014

4.5 out of 5 stars
(104)
Mr and Mrs Moore

Contact shop owner

Mr and Mrs Moore

Reviews

Average item review
4.5 out of 5 stars
(104)
Zach Walker

Zach Walker on May 15, 2018

5 out of 5 stars

Love the simplicity, and the seller was great about helping with the custom design. There was a shipping issue (not the fault of the seller), and it was resolved quickly and helpfully by the seller.

View all 104 reviews

About

Around the web

Shop members

  • Mr and Mrs Moore

    Owner

    Both Chris & Alicia create, develop and produce all of their handmade items. Chris has a knack for woodworking and Alicia is inspired by anything that puts a smile on someone's face. Together we hope to go above and beyond your expectations.

Shop policies

Last updated on January 1, 2018
Welcome to our shop!

Our passion lies in making custom products that inspire amazing times. We love being creative and making people smile. We hope you enjoy the items in our shop as much as we loved making them. We love working with raw materials from nature and hope you enjoy our shop.

Cheers!

The Custom Couple

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
All of our items are made to order, therefore we cannot offer returns unless a product is damaged or defective. If a product is damaged in shipping, it is the purchasers responsibility to file a claim with the shipping company. However, we try to be understanding in certain situations so shoot us a message if anything comes up and we are happy to work with you.

We do our absolute best to describe our products in complete detail with the approximate dimensions. Please message us before you order if you have any questions.
Shipping
We strive to ensure every package gets delivered on time with the best packaging practices, which is factored in our shipping rates. We typically ship USPS First Class (2-5 Business Days) for smaller sized items or Standard Post (6-10 Business Days) for larger sized items, unless there is a custom order to expedite shipping. All of our domestic orders come with insurance. If you have any questions regarding shipping, please contact us before you order.

Please message us with questions about bulk orders as well as expedited shipping costs.

For international orders, it is the responsibility of the purchaser to inquire with their country of origin whether their are tariffs, customs and duty fees and or additional taxes.