CaseDesignes

Privacy Policy for CaseDesignes

Effective Date: [26.10.2025]

1. What Information I Collect

To complete your order, I collect necessary details such as your name, email, shipping address, payment information, and order details. Occasionally, you may provide additional information, like a phone number.

2. Why I Collect Your Information

I use your information for the following purposes:

To process and deliver your order or assist with any issues.

To send updates or newsletters, if you’ve opted in.

To comply with legal obligations, such as tax record keeping.

To improve my services and comply with Etsy’s guidelines.

3. Sharing Your Information

Your information is shared in the following instances:

With Etsy to facilitate my services and adhere to their policies.

With trusted partners, such as shipping carriers, to fulfill your order.

If I sell my business, your data might be transferred as part of the transaction.

To comply with legal obligations, such as responding to legal requests.

4. Your Rights

You have the following rights regarding your personal information:

Access and Correction: You may access and update your information.

Data Deletion: You can request the deletion of your personal data.

Data Retention: I retain your data for as long as necessary to fulfill orders, comply with legal obligations, and resolve any issues. Typically, this is about 4 years.

5. Security

I take reasonable steps to protect your personal data. However, no method of transmission or storage is 100% secure.

6. Transfers Outside the EU

Your information may be stored or processed outside the EU. In such cases, I ensure it is adequately protected, such as by using Privacy Shield for transfers to the United States.

7. Changes to This Privacy Policy

I may update this policy periodically. The most recent version will always be available on my Etsy shop.

8. Contacting Us

If you have any questions or concerns about this policy, feel free to reach out via Etsy private messages.

Return Policy

Non-EU Returns: We do not accept returns from outside the European Union. By making a purchase, you agree to this policy.

Defective Products: If your product is defective or doesn't match the description, you may request a refund. However, shipping costs are non-refundable.

Refund Requests: Before requesting a refund, please send a private message through Etsy with clear, high-quality photos of the defect. If the issue is a phone case not fitting your model, include a photo of the case on your phone and a photo of the phone model.

Inappropriate Behavior: Refunds may be denied if a customer behaves rudely or inappropriately, regardless of whether the error was on our part.

Shipping Policy

Shipping Address: We will ship to the address you provide. If the address is incorrect, we cannot issue a refund, and the customer will be responsible for additional costs.

Delivery Issues: If the delivery company fails to deliver to the correct address despite having the right details, we will collaborate with them to resolve the issue. However, the customer assumes the risk and any associated costs.

Undelivered Packages: If the customer is not available at the time of delivery, and the package is returned, no refund will be issued. Redelivery can be arranged for an additional fee.

Phone Numbers: Please provide a phone number for delivery purposes. The delivery service may need to contact you.

Delays: Delivery times may be affected by customs, weather, strikes, or other unforeseen issues. These delays are beyond our control.

Questions: If you have concerns or need clarification, please contact us via private message before purchasing.

Product Disclaimer

Color Variations: Due to screen differences, the color of the product may appear slightly different in person. By purchasing, you accept this variation and waive any claims related to color discrepancies.

Camera Area Compatibility: The camera area on phone cases may differ slightly from the pictures. If you use special clip-on lenses, this case may not fit. For more details, contact us for specific photos of the camera area. By purchasing, you accept the case’s design, including the camera area type, especially for Samsung models.

Feedback Policy

We value your honest feedback, but it must be fair and constructive. Personal attacks, abusive language, or misleading comments violate Etsy's policies. If you have any concerns, please reach out directly to resolve the issue before leaving feedback.

Other Products

Our store may offer additional products aside from phone cases. This policy applies to all items available in our shop.

By purchasing from our store, you acknowledge and agree to our policies, whether or not you have read them.

Thank you for your understanding.
Wishing you a wonderful day!