ChloeRedfernPatterns

Privacy policy

This privacy policy sets out what personal information I receive from Etsy when you place an order, and how I use it. I take privacy very seriously indeed, and am dedicated to keeping your personal information safe and secure.

The information below covers how I personally use and protect your data, but you may also wish to view the Etsy privacy policy, for information about how they might collect or store any information relating to you when you interact with a Etsy https://www.etsy.com/uk/legal/privacy/

Lawful Basis for Processing Personal Data

Under Article 6 of The GDPR, the lawful basis on which I process personal data received from Etsy is that of “Contract” - whereby processing is necessary in order for me to be able to fulfill buyer orders and enquiries.

What data will I receive relating to you when you place an order in my shop?

When you place an order from my shop through Etsy, I receive personally identifiable information from Etsy only when it is voluntarily submitted by you when placing an on-line order. The data I receive includes: name, address, email address, date of order, items ordered, value of items ordered, and chosen method of delivery.

How do I use your data?

I will use the data you provide via Etsy for the express purpose of:

Contacting you about your order: ie to thank you for your order and offer support should it be required

Fulfilling your Etsy order: At present I only sell digital items in my shop - occasionally if there is a problem with the Etsy downloads system, I may need to use your email address to send your pattern to you.

In the case of physical goods (ie, not digital downloads) I also need to pass your name and address data to trusted third party companies, such as shipping companies, eg Royal Mail or a courier, to allow them to process and deliver your parcel.

Contacting you in the unlikely event that there is a problem with your order.

Sharing information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I do not store your information anywhere outside of where it is displayed to me through the Etsy website, nor will I ever sell it, share it with a third party other than in those situations referred to above or use it to contact you for any reason other than relating directly to your order.

Under GDPR you are entitled to contact me to obtain a copy of any data concerning you (data that I will have received when you placed an order via Etsy from my shop) and to have any inaccuracies in the data rectified. That said, I do not hold any data outside of Etsy (ie, your data is stored on Etsy) but should you wish to have information which you have submitted to Etsy rectified or deleted you are welcome to contact me and I will advise you how to contact Etsy to make that happen.

If you have any questions please do always feel free to ask :)