InkAndPaperDen

Ink And Paper Den GDPR Compliant Privacy Policy.

Ink And Paper Den is committed to complying with the latest rules and regulations regarding customer privacy and data protection. This document has been created in order to ensure Ink And Paper Den's compliance with the General Data Protection Regulation (GDPR) May 2018, and to provide continued transparency to customers of Ink And Paper Den in regards to the use and safe storage of personal data. Any use of 'us', 'our' and 'we' in this notice refers to Ink And Paper Den. Use of terms such as 'individuals', 'customers' or 'clients' refers to any person/s who have provided personal information to Ink And Paper Den.

How We use Personal Information:

In order for Ink And Paper Den to provide accurate quotations, the delivery of goods and online invoices, individuals must provide personal information (name, address, email etc.). There is no obligation from the customer to provide this personal information, however, with the exception of face-to-face sales, Ink And Paper Den would be unable to provide it's services without this information. Customers maintain the right to object to the use of their personal information by Ink And Paper Den. An individual may contact Ink And Paper Den at any time during or post a transaction to request Ink And Paper Den cease using their personal information, at which point, Ink And Paper Den will...
A.) immediately cease all use of the personal information and dispose of any and all sensitive materials in an appropriate manner
B.) provide a full and detailed explanation as to why, at that time, Ink And Paper Den is unable to cease use of personal information.

Ink And Paper Den offers a postal delivery service with all orders at an additional fee to the customer. Royal Mail PLC is used as a third party company to fulfil the postage orders from Ink And Paper Den, thus Ink And Paper Den must provide Royal Mail PLC with certain details of a clients personal information (name, address). The use of Royal Mail PLC is made clear to the customer prior to any order and they must consent to the personal information being passed on from Ink And Paper Den to Royal Mail PLC in order to complete a transaction with Ink And Paper Den.

Ink And Paper Den operates with a focus on online sales through Etsy Inc. Etsy Inc., Facebook and Instagram, are all companies that provide online platforms in which a customer may contact Ink And Paper Den. Should a customer contact Ink And Paper Den using one these methods, Ink And Paper Den may request that personal information be sent via the platform in order to complete an order/quotation. The customer may choose to use one of these methods in order to provide the required information to Ink And Paper Den, doing so gives consent for both Ink And Paper Den and the chosen platform, unless otherwise stated in their own terms and conditions, to view and/or use the information provided. Using one of the mentioned companies to which Ink And Paper Den has an online presence to contact Ink And Paper Den opens a dialogue in which the customer gives consent to receive private messages within use of the given platform. All conversations between Ink And Paper Den and the customer that may involve the use of personal information are done so in private. None of the information provided in these private messages will ever be shared publicly or with a third party, excluding government intervention (e.g. at the request of the police).

Ink And Paper Den may, on occasion, request that the customer provide pictures and/or feedback in regards to a completed order. Ink And Paper Den will disclose any and all use for this material prior to the customer providing the information. Compliance to this request is optional on the part of the customer.

Ink And Paper Den provides a service in which a customer can personalise an item. This may lead to a customer providing the personal information of another party e.g. for a gift. Ink And Paper Den will only contact the individual who initiates a transaction and/or provides payment for that particular order. It is the responsibility of the customer to ensure that they have received consent before providing another's personal information to Ink And Paper Den.

The Personal Information We Collect & Safe Storage of This Information:

As mentioned in the previous section, Ink And Paper Den must collect certain pieces of personal information from a customer in order to provide their services. This information will include the customer’s name and address and/or the customer's email address and contact number. Digital copies of this information are stored on a password protected laptop used by Ink And Paper Den. Any digital folder/document containing potentially sensitive information will have further encryption in order to keep the information secure. All passwords protecting private information differ and are only known by Stacey Barry of Ink And Paper Den. Typically, Ink And Paper Den will hold personal information of the customer for three years in order to fulfil repeat orders, track prior transactions and keep record of sales. After this time, Ink And Paper Den will permanently destroy any personal information stored. In the case of paper copies, this information is shredded and separated and recycled at different times. In the case of digital files/documents, these are moved from the secure area of the computer to the recycle bin, where they are then permanently deleted from the computer system. Should an individual request that their personal information be destroyed before this time, Ink And Paper Den will...
A.) Destroy the personal information thoroughly
B.) give a detailed explanation as to why, at that time, Ink And Paper Den is unable to destroy the information.

Ink And Paper Den collects any and all of the personal information directly from the customer. Sending Ink And Paper Den this information shows direct consent from the customer that the information can be used and stored in the manner explained in the above information. Ink And Paper Den does not collect outside information or information from third parties nor does Ink And Paper Den send any personal information to third party companies without the consent of the customer (e.g. Royal Mail PLC).

Ink And Paper Den may receive personal information from Paypal Holdings Inc. This information is needed to complete payment and to deliver the goods ordered. A customer gives consent for Ink And Paper Den to view and/or use this information when sending payment. The same is applicable for Etsy Inc.

Additional Notes & Customer Rights:

Ink And Paper Den is committed to protecting the personal information of its customers. To this end, Ink And Paper Den will only use third party companies that adhere to the rules and regulations of Government Standards in regards to securing personal information. Any person/s whose personal information Ink And Paper Den holds maintains the right to object to its use. Ink And Paper Den will, as mentioned, cease use of the personal information immediately or, alternatively, provide a detailed explanation as to why this is not possible. Customers also maintain the right to view the personal information gathered by Ink And Paper Den. Should this request occur, Ink And Paper Den will provide any and all information regarding that particular customer, however Ink And Paper Den will not provide anyone but the customer who has either contacted Ink And Paper Den or the individual who made payment with information regarding that order, with the exemption of a Government Agency (e.g.Police).Customers may contact Ink And Paper Den to update or correct contact details to which Ink And Paper Den will oblige. Verification of identity may be required in this instance. Customers maintain the right to complain regarding the order or service received by Ink And Paper Den.Ink And Paper Den can be reached by means of the original method of contact prior to an order and will work to resolve any issue that arises. However, should a customer wish to make a complaint with the Information Commissioner's Office (ICO) they are entitled to do so. It may be necessary to amend and/or update this notice. Should the need arise, an updated version of this notice will be provided by Ink And Paper Den.

Should you wish to contact Ink And Paper Den, or to view the terms and conditions of any third party companies mentioned in this notice, please follow the correct link provided below:

Stacey Barry
Email: inkandpaperden@gmail.com

https://www.paypal.com/va/webapps/mpp/ua/legalhub-full

https://en-gb.facebook.com/full_data_use_policy

https://www.etsy.com/uk/legal/privacy/

https://help.instagram.com/155833707900388