Follow us on Instagram: @mw_botanical to keep up on giveaways, sales, and coupon codes.
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Inquiries for custom-made ,Wedding , Baby Shower,Bridal Shower Party Favors, wholesale, Custom Orders or marketing orders are welcome anytime.
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Thank you for taking the time to look through our shop. Please feel free to contact us with any questions, or to request a custom item. We can formulate products with or without certain ingredients : ( butters ,oils, Essential Oils, Fragrances oils) based on your preferences .
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MWBOTANICAL offers skin care products made with simple ingredients to nourish the skin.
Our products are made with natural ingredients and essential oils - no toxic chemicals - so that you can maintain your peace of mind while indulging in some much-needed self-care.
Every product is made with natural, skin-loving elements that are always free from SLS, synthetic dyes, parabens, phthalates, and palm oil.
With every purchase, we hope that our products will bring you joy and relaxation.
As a small, women owned business, every feedback is extremely valuable to us. If you are satisfied, you may leave your feedback on our shop. Thank you for support .
WHY MWBOTANICAL
We believe that every product should be made with care, integrity, and purpose. That's why we carefully select high-quality ingredients and materials from trusted suppliers to ensure every item meets our standards of excellence.
We are committed to creating products that combine quality, value, and craftsmanship. We never cut corners or compromise on the ingredients we use, because we believe our customers deserve the very best.
As a small business, every order means the world to us. We treat each customer with kindness, honesty, and respect, and we're always here to answer questions or help in any way we can.
Your satisfaction is our priority, and we take pride in providing products that help you enjoy moments of relaxation, wellness, and self-care.
Thank you for supporting our small business and allowing us to be a part of your self-care journey. We truly appreciate every order and every customer.
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SHIPPING:
Your order is made and ready to ship within 1-3 business days of purchase. We ship orders out Monday-Friday. Packages are shipped via USPS/UPS/FEDEX.
Once your order has been processed and shipped, you will receive a notification with tracking information. This will allow you to keep an eye on your package and know exactly when it will arrive at your doorstep.
During busy periods, such as holiday or sale events, our processing time may be slightly longer. However, we always aim to keep any delays to a minimum.
Please note: we are not responsible for incorrect addresses provided by you. We recommend double checking the shipping address before final confirmation. We will not refund based on shipping address errors, we will reship to the correct address.
If an order has been shipped out , there is no longer available for cancellations.
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RETURNS & EXCHANGES
Each product is handmade and crafted to order. Due to this nature we are unable to accept returns or exchanges.
However, we want you to be completely satisfied with your purchase. If for any reason you are unhappy with our products, please reach out to us and we will work with you to address any concerns and reach a suitable solution.
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PRODUCT SATISFACTION :
While we do not offer refunds due to the nature of our products, we want you to be completely satisfied with your purchase. If for any reason you are unhappy with our products , please reach out to us .We will work with you to address any concerns and reach a suitable solution.
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*POLICIES:
We dont accept refunds or exchanges but we do give a 24 hour cancellation policy once purchased. If we have already created the label for your product then it means it’s ready to be shipped out and no longer available for cancellations.
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CONTACT US :
If there are any issues, concerns or questions with your order/shipping please do not hesitate to reach out to us . We are here to help and will respond to your enquiry as soon as possible.
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