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Vanliga frågor
HOW TO PURCHASE WITHOUT OPENING A PAYPAL ACCOUNT?
All major credit and debit cards are accepted through PayPal. You need NOT have to open PayPal account when purchasing from TemplatesCastle : https://www.etsy.com/help/article/339.
If you still face problems in making a purchase, please message/convo us on ETSY.
DOWNLOADING A DIGITAL PRODUCT
Please refer to the article https://www.etsy.com/help/article/3949 for more information on how to properly find and download your file after purchase!
COMMUNICATION
*We ask that ALL communication about your order goes through Etsy. This helps us keep additional information with your order.*
We pride ourselves in excellent customer service and strive to answer each message as quickly as possible!
You can expect a quick response, no more than 1-2 business days after you send your message.
We ask that you stay patient with us over the weekends and busy holiday times :)
WHAT IS YOUR REFUND/EXCHANGE POLICY?
Due to the digital nature of this product, purchases are non-refundable. All sales are final.
If you are having issues with your files, we will gladly provide you with a new set of files ASAP.
DO YOU ACCEPT CUSTOM ORDERS ?
Yes! Please message me with any questions you have about custom orders, or click the "request custom order" in the Etsy store.
HOW TO UNZIP A FILE?
To decompress (unzip) a file or folder on a Mac, double-click it. For Windows, double-click the zipped file to see its content. When promted, drag the files out of the window to the desired location or click 'Extract All'.