fromwillow

Cambridge, United Kingdom

340.7k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (59.8k)
7 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (59.8k)
340.7k
sales
7 years
on Etsy
340.7k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (59.8k)
7 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (59.8k)
340.7k
sales
7 years
on Etsy
340689 Sales

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Announcement

Last updated on 10 Jan, 2023
From Willow

Contact shop owner

From Willow

Reviews

4.9 (59788)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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About fromwillow

Personalised Gifts For Your Loved Ones

Sales 340,689
On Etsy since 2018

Personalised Gifts For Your Loved Ones

Personalised gifts for your loved ones

Shop policies

Last updated on 28 Nov, 2023

Delivery

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
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Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

More information

Last updated on 17 Dec, 2025

Frequently asked questions

How long are your dispatch times?

• Please currently allow 1-2 working days (Mon - Fri) for us to dispatch your order.

When will I receive my order?

• All orders are sent via Royal Mail 24, which aims to deliver the next working day; however, this is not a guaranteed service — please allow up to 3 working days.

• Royal Mail 24 Tracked is available at checkout for an additional cost, offering a fully tracked, reliable service with 90% of deliveries arriving the next day, including Saturdays and Sundays.

• On the rare occasion, some parcels can get lost along the way.
UK - Please allow 7 working days before we can class your parcel as lost.
Rest of World - Please allow 25 working days before we can class your parcel as lost.

I have made a mistake on my order, can I amend?

• If you have made an error on your order, please get in touch with us as soon as possible. Although we can amend this for you, we can't amend once this has gone into processing so we can't promise anything. Unfortunately any changes to be made after the order can't be guaranteed.

My address is incorrect on my order, can I change?

• If you have made an error on your order or need to change address, please get in touch with us as soon as possible.
Please note: Unfortunately any changes to be made after the order is placed cannot be guaranteed.

Do you accept returns and refunds?

• Unfortunately as each order is personalised and made to order, we do not accept returns or refunds.

• If however your order is faulty/damaged on arrival please get in touch.

CUSTOM/IMPORT & DUTY FEES FOR INTERNATIONAL ORDERS (Delivered to outside UK)

• As the buyer, you are responsible for paying the additional costs such as duties, taxes, and customs clearance fees.



• These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. We cannot predict these fees and therefore cannot calculate them for you.

• This came into place from January 2020 when Brexit was officially put into place and as a business, we unfortunately have no control over this.

I'd like something more personal, can you do that?

• Of course! If there are any specific designs you have in mind and would like something a bit more personal, please get in touch. We can work with you to create something unique to you.

Enquiries/Contact

• If you have an enquiry regarding your order please ONLY get in touch via Etsy's messaging service. Getting in touch any other way may not be delivered on monitored.

• If you respond directly on email from Etsy's automated email, this will not be delivered or read.

Seller details