- Wash woolen clothes at 30-40º C only with a detergent designed specifically for wool care and not containing enzymes and bleaching agents 🧺🧼
- If stains occur, moisten the stain with wool detergent and let it work for a few minutes before washing the garment using wool or a hand-washing program.
- Wash gently, ​​do not rub the product. Any dirt on products is easily removed, so there is no need to make a lot of effort
- Don’t wash and rinse woolen clothes in cold water.
- Spin-washed clothes lightly do not overdo it:)
- Put the product on a horizontal surface and then shape and let them dry ✨

Follow these tips and enjoy your excellent warm sweaters/cardigans for a long time!

We send our products in perfect branding 100% silk pouches.
You can use it as gift packing.Elegant 100% silk pouches for gifting and storing your treasures.
🤎

You can find a detailed size chart attached to every listing:)
If you do not find your perfect size and you need modifications - we will be happy to create an individual size per your order.🧶

Welcome to place a custom-made order and share your paraments with us. We will make sure to adjust our goods, especially for your needs.

Custom and personalized orders🪡
Custom orders are welcome. We will be happy to assist you and create a product, especially per your expectations and needs.
We can offer you a huge amount of different materials and colors.
I am totally sure you will find your best one 🙂

We ship via Ukrainian postal service with tracking. Please note we can't control postal services' performance or customs delays.We also cannot anticipate any customs delays.
In case of any delays please let us know and we will do everything possible from our side to resolve the issue with delivery.

If your parcel is damaged, report it and take photos before accepting.
We appreciate your understanding and offer assistance in tracking your order's progress. 📦🌍

We do have most of our goods in stock.
However, a lot of them will be made in order, so it may take time.
Usually, it takes from 3 to 21 days.
In case of any delays, you will be informed shortly.

We're committed to crafting our products with a high percentage of natural ingredients like wool, alpaca, baby alpaca, mohair, kid mohair, and sheep wool.
While these materials provide a luxurious look and feel, we understand that some individuals may have super sensitive or allergic skin.
If you fall into this category, please be mindful that the natural components in these yarns may not be soft enough for your skin. But worry not, we've got you covered!

For those with super sensitive skin, we offer custom orders with alternative supersoft yarn options.Since each custom order is unique, we calculate the price individually to ensure it fits your preferences and needs.

❣️Please MAKE SURE TO INFORM US ABOUT YOUR NEEDS BEFORE PURCHASING❣️

During this busy period, shipping carriers often experience higher volumes and occasional delays.
TIPs to know on high season:

▪️Order Early: Please plan ahead and order well in advance.
▪️Track Your Order: Utilize the provided tracking number for updates.
▪️Expect Delays: Keep in mind that high demand may result in shipping delays.
▪️Contact Us: If you have concerns or need assistance, don't hesitate to reach out.
▪️Custom Orders: Allow extra time for custom orders, especially during the holiday season.

We're here to ensure your holidays are special and stress-free! 🎁🌟📦"