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Note from shop owner :: Shop Announcement ::

Reopening date TBA.

Note from shop owner

Last updated on 25 Jan, 2018

:: Shop Announcement ::

Reopening date TBA.

Irisa

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Irisa

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  • Irisa

    Owner, Designer

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Last updated on 07 Jul, 2017
Frequently asked questions
Do you do custom order?

I do not offer custom at the moment, but I am open to explore this option in the future. Do check back our shop regularly for updates.

Do you do exchange, return or refund?

Due to the nature of our products, we are unable to perform return, exchange or refund once order is processed.

How long do you take to process each order?

Our standard processing time during normal days is between 3 to 7 business days to process.

Processing time during major sales period could be extended to 2 to 3 weeks.

Can I track my order?

All orders are shipped via Standard Shipping to help you save on shipping cost. However, if you prefer a more secured shipping (especially if you are placing a huge order), we do have a Registered Tracked Shipping option which comes with tracking at an additional fee.

Please note that once your order is shipped, it is no longer within our control and would not be held liable if your order is delayed, damaged or lost during shipment.

Why is my order taking so long to reach me?

From prior experience, shipping to international countries e.g. USA and Canada could take as long as up to 35 business days.

Please take into consideration that sometimes shipping could be delayed due to the time needed for custom clearance, weekends and holidays.

Can you do combined shipping?

I accept combined shipping if you email me within 24 hours upon order placement. However, please note that this will be done on a best effort basis and is not 100% guaranteed as we might have already processed your order by the time of your request.

Combined shipping option will not be available during sales period to speed up on processing.