TrouveeCo

Trouvée by Roxanne Saynac

Announcement    April 13 2021: 💖 Due to current Covid situations in the States, the USPS has advised that it can no longer maintain service delivery standards (i.e., on-time delivery, etc.). As such, although we ship our parcels out via Registered Mail, USPS is not able to provide tracking once our parcels reach the United States. We will not be held responsible for lost mail once any parcel has left Singapore. 💖

May 15 2020: 💖ALL LOCAL & INTERNATIONAL ORDERS MADE FROM 15 MAY 2020 ONWARDS WILL BE MAILED OUT WITH FREE REGISTERED MAIL & TRACKING.💖

In the meantime, please stay safe and out of sneaky Covid's way!

IMPORTANT UPDATES: We are currently experiencing shipping delays to international locations outside of Singapore. While your jewellery is still being mailed out on time, we can't control what happens at borders and customs due to the global lockdown. Please allow more time for your parcel to reach you during this period.

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Take 10% OFF your first purchase with discount code SUB10, no minimum purchase necessary!

Hello! So glad to have you stop by!

Before we get started with anything, here are some cool stuff:
1. Free international shipping for all orders - I offer free worldwide shipping on standard mail anywhere in the world. Even registered mail has a small flat rate, if it's something you prefer.
2. Use code "WORKIT15" at checkout to get $15 off with every purchase above $150. :)

I hope you enjoy your stay here, and do subscribe to my mailing list for updates (read: exclusive discounts and new launches) from my main store: https://trouvee.co

Announcement

Last updated on 13 Apr, 2021

April 13 2021: 💖 Due to current Covid situations in the States, the USPS has advised that it can no longer maintain service delivery standards (i.e., on-time delivery, etc.). As such, although we ship our parcels out via Registered Mail, USPS is not able to provide tracking once our parcels reach the United States. We will not be held responsible for lost mail once any parcel has left Singapore. 💖

May 15 2020: 💖ALL LOCAL & INTERNATIONAL ORDERS MADE FROM 15 MAY 2020 ONWARDS WILL BE MAILED OUT WITH FREE REGISTERED MAIL & TRACKING.💖

In the meantime, please stay safe and out of sneaky Covid's way!

IMPORTANT UPDATES: We are currently experiencing shipping delays to international locations outside of Singapore. While your jewellery is still being mailed out on time, we can't control what happens at borders and customs due to the global lockdown. Please allow more time for your parcel to reach you during this period.

_______

Take 10% OFF your first purchase with discount code SUB10, no minimum purchase necessary!

Hello! So glad to have you stop by!

Before we get started with anything, here are some cool stuff:
1. Free international shipping for all orders - I offer free worldwide shipping on standard mail anywhere in the world. Even registered mail has a small flat rate, if it's something you prefer.
2. Use code "WORKIT15" at checkout to get $15 off with every purchase above $150. :)

I hope you enjoy your stay here, and do subscribe to my mailing list for updates (read: exclusive discounts and new launches) from my main store: https://trouvee.co

Items

 

All Items

Roxanne Saynac

Contact shop owner

Roxanne Saynac

Reviews

Average item review
3.5 out of 5 stars
(11)

Updates

Wearing the latest Mallorca 18k Gold Huggies by the pool. Total #summervibes!
View all 23 updates

About TrouveeCo

Sales 77
On Etsy since 2016

Our Story, Ethical Practices and Charity

“Trouvée” is the French word for “found.” Trouvée.Co is my way of letting you know that a chic, timeless personal style is easy to achieve if you believe in it.

In a world where people create first impressions of you within the first 3 seconds of meeting you, why not let your confidence shine through right from that very first moment you meet someone? You can have anything you want in life if you dress for it and I’m here to help you reach your goal.

Every collection is self-designed and created with the strong woman in mind, where our timeless jewellery pieces will take you from the boardroom, to the bar, to your date night, and even to your all-girls weekend brunch!


OUR ETHICAL PRACTICES:

The brand is about sustainable style with a conscience. When you purchase something from Trouvée.Co, you support the ethical practices of our artisans and manufacturers in Asia. We are strongly against underpaid/maltreated/child labour, and all our jewellery is made in verified facilities around the world.

Our conflict-free gemstones are sourced ethically from all over the world, from places such as Brazil, India and China. I personally screen all pieces before mailing them out, so you can be assured you don't get a defect in yours. Any Trouvée.Co piece that doesn't meet my strict, perfectionist criteria in terms of quality simply isn't put up for sale.


OUR CHARITY CONTRIBUTIONS:

We currently contribute a significant portion of our earnings to 365 Cancer Prevention Society. Cancer is a silent killer and the world is a better place without it. We hope to instil some hope to those fighting cancer, their loved ones and survivors.


My hope for you is that you never stop believing in yourself and the things that you can do, and know that even in the darkest moments of your life, you will still shine. - Roxanne, Founder

Shop members

  • Roxanne

    Owner

    Hi, I'm Rox! I know the importance of first impressions, and am here to help you make a lasting one - with chic, conflict-free jewelry! Thank you for your support and trust in Trouvée.Co. I look forward to bringing more sparkle into your life! xo

Shop policies

Last updated on 13 April, 2021
Welcome to Trouvée.co. Thanks for stopping by!

All our pieces are made using genuine semi-precious gemstones and sterling silver, plated with either rhodium, gold or rose gold.


How can I check my order status?

Once your payment has been processed, your item will be packed immediately and mailed out within 1-3 working days. If you have opted for Registered Mail, you will receive an email with a reference code to track your order status with Singpost once your order has been mailed out. For Standard Door-to-Door Delivery, Same-Day Delivery and Same-Day Delivery (Express), there will be no tracking but your items will also be insured.



Can I make changes to my order?

Unfortunately, you cannot make any modifications to your order once it has been made. This is because we aim to ship out your order as fast as possible, and any changes might occur after the order has already been mailed out. To facilitate ease of delivery to you, all orders are final.



Do you offer refunds or returns?

At the moment, we do not offer refunds. All earrings sales are final, due to hygiene concerns. However, for other items, you can return your item within 14 days of receiving your purchase if it is found to be defective or damaged in the mail.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Your Satisfaction is Guaranteed! Our transaction is only complete when you are happy with your purchase.

Any package/parcel lost in the mail are not my responsibility, though I will personally ensure all products are sent to the post office for delivery, and all items will be shipped through registered mail with tracking if you have opted for registered mail (once the jewellery has been mailed out to you, you'll receive a tracking number from me so you can anticipate your delivery).

If for any reason the jewellery does not live up to your expectations once you receive it, please let me know within the first 14 days upon receiving it. I will be happy to replace any item except earrings (for hygiene reasons) that may have been damaged in shipping, or refund you the amount that you have paid - minus the shipping fee and any Etsy and Paypal transaction fees that were deducted from your purchase. You will be responsible for the cost of your return shipment, so remember to insure the return package too. I'll send you your refund as soon the piece has been returned to me in the same condition as it was received.
Payment
Payment method: Paypal or iBanking (local only).
Delivery
All items are mailed out from Singapore, the land of the film "Crazy Rich Asians."

All orders are mailed via registered mail via Singapore Post or courier (local only). Due to current Covid situations around the world, tracking only covers the parcels up till the point they leave Singapore.

The USPS has advised that it can no longer maintain service delivery standards (i.e., on-time delivery, etc.). As such, although we ship our parcels out via Registered Mail, USPS is not able to provide tracking once our parcels reach the United States. The same standards are applicable to all other countries. We will not be held responsible for lost mail once any parcel has left Singapore. Also, do check you've given the correct mailing address upon checkout!

Do note that you may have to pay VAT or customs for parcels entering your country.
Additional policies and FAQs
International Customs:

Do take note you may have to pay VAT or customs for parcels entering your country. Please check with your local post office on the fees, if applicable.

More information

Last updated on 29 Oct, 2018
Frequently asked questions
Wholesale availability

I offer my classic designs for wholesale orders. Do get in touch with me to find out more!

Care instructions

Jewellery is sensitive in nature. To keep yours long lasting, avoid contact with chlorine, sea water, pool water, fragrances and other skincare and beauty products.
Store your jewellery in an airtight bag whenever possible, and keep it dry.
You can also clean your gemstones from time to time with toothpaste and an old toothbrush. Watch my instructional video here: https://facebook.com/trouvee.co/videos/1902041800087076/

Gift wrapping and packaging

All jewellery orders are delivered in a Trouvée.Co box, complete with a chic, classic black ribbon. So, every order is ready for gifting!
If you're gifting more than one item in an order, please send me a message to let me know to pack them separately. Otherwise, the jewellery will be packed into the same box.