TrouveeCo

Trouvée by Roxanne Saynac

Singapore On Etsy since 2016

TrouveeCo

Trouvée by Roxanne Saynac

Singapore | 45 Sales

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Roxanne Saynac

Contact shop owner

Roxanne Saynac

Announcement    Take 10% OFF your first purchase with discount code SUB10, no minimum purchase necessary!

Hello! So glad to have you stop by!

Before we get started with anything, here are some cool stuff:
1. Free international shipping for all orders - I offer free worldwide shipping on standard mail anywhere in the world. Even registered mail has a small flat rate, if it's something you prefer.
2. Use code "WORKIT15" at checkout to get $15 off with every purchase above $150. :)

I hope you enjoy your stay here, and do subscribe to my mailing list for updates (read: exclusive discounts and new launches) from my main store: https://trouvee.co

Announcement

Last updated on 09 Dec, 2017

Take 10% OFF your first purchase with discount code SUB10, no minimum purchase necessary!

Hello! So glad to have you stop by!

Before we get started with anything, here are some cool stuff:
1. Free international shipping for all orders - I offer free worldwide shipping on standard mail anywhere in the world. Even registered mail has a small flat rate, if it's something you prefer.
2. Use code "WORKIT15" at checkout to get $15 off with every purchase above $150. :)

I hope you enjoy your stay here, and do subscribe to my mailing list for updates (read: exclusive discounts and new launches) from my main store: https://trouvee.co

Reviews

No reviews in the last year

Updates

Update: We’re still fulfilling all orders (normal mail, registered mail, international shipping) as per normal during this difficult period. We hope to add some sparkle to your day. sparkling_heart
Mailing these out gives me such simple joy. sparkling_heart
Really thankful for my customers - each and every one of you!
Apologies for the lack of shop updates - I’ve since had a baby and am now occupied with feeding and diaper changes! Still fulfilling all orders, so keep them coming in, loves. sparkling_heart
View all 21 updates

About TrouveeCo

Sales 45
On Etsy since 2016

Reinvent Your Version of Confident. Trouvée.Co.

Hi I'm Roxanne and welcome to my store!

“Trouvée” is the French word for “found.” Trouvée.Co is my way of letting you know that a chic, timeless personal style is easy to achieve if you believe in it.


In a world where people create first impressions of you within the first 3 seconds of meeting you, why not let your confidence shine through right from that very first moment you meet someone? You can have anything you want in life if you dress for it and I’m here to help you reach your goal.


Every collection is created with the strong woman in mind, where our timeless jewellery pieces will take you from the boardroom, to the bar, to your date night, and even to your all-girls weekend brunch!


Our conflict-free gemstones are sourced ethically from all over the world, from places such as Brazil, India and China. I personally screen all pieces before mailing them out, so you can be assured you don't get a defect in yours. Any Trouvée.Co piece that doesn't meet my strict, perfectionist criteria in terms of quality simply isn't put up for sale.


OUR ETHICAL PRACTICES:

The brand is about sustainable style with a conscience. When you purchase something from Trouvée.Co, you support the ethical practices of our artisans and manufacturers in Asia. We are strongly against underpaid/maltreated/child labour, and all our jewellery is made in verified facilities around the world.


My hope for you is that you never stop believing in yourself and the things that you can do, and know that even in the darkest moments of your life, you will still shine.


xoxo,
Roxanne
Founder & Creative Director, Trouvée.Co

Shop members

  • Roxanne

    Owner

    Hi, I'm Rox! I know the importance of first impressions, and am here to help you make a lasting one - with chic, conflict-free jewelry! Thank you for your support and trust in Trouvée.Co. I look forward to bringing more sparkle into your life! xo

Shop policies

Last updated on 13 May, 2019
Welcome to Trouvée.co. Thanks for stopping by!

All our pieces are made using genuine semi-precious gemstones and sterling silver, plated with either rhodium, gold or rose gold.


How can I check my order status?

Once your payment has been processed, your item will be packed immediately and mailed out within 1-3 working days. If you have opted for Registered Mail, you will receive an email with a reference code to track your order status with Singpost once your order has been mailed out. For Standard Door-to-Door Delivery, Same-Day Delivery and Same-Day Delivery (Express), there will be no tracking but your items will also be insured.



Can I make changes to my order?

Unfortunately, you cannot make any modifications to your order once it has been made. This is because we aim to ship out your order as fast as possible, and any changes might occur after the order has already been mailed out. To facilitate ease of delivery to you, all orders are final.



Do you offer refunds or returns?

At the moment, we do not offer refunds. All earrings sales are final, due to hygiene concerns. However, you can return your item within 14 days of receiving your purchase if it is found to be defective or damaged in the mail.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Your Satisfaction is Guaranteed! Our transaction is only complete when you are happy with your purchase.

Any package/parcel lost in the mail are not my responsibility, though I will personally ensure all products are sent to the post office for delivery, and all items will be shipped through registered mail with tracking if you have opted for registered mail (once the jewellery has been mailed out to you, you'll receive a tracking number from me so you can anticipate your delivery).

If for any reason the jewellery does not live up to your expectations once you receive it, please let me know within the first 14 days upon receiving it. I will be happy to replace any item except earrings (for hygiene reasons) that may have been damaged in shipping, or refund you the amount that you have paid - minus the shipping fee and any Etsy and Paypal transaction fees that were deducted from your purchase. You will be responsible for the cost of your return shipment, so remember to insure the return package too. I'll send you your refund as soon the piece has been returned to me in the same condition as it was received.
Payment
Payment method: Paypal or iBanking (local only).
Delivery
All items are mailed out from Singapore, the land of the film "Crazy Rich Asians." I'm not one of them lucky ones - just a crazy Asian, if you will. 😂

Delivery is via normal postage, registered mail or courier (local). Normal postage and registered mail are mailed out using SingPost from Singapore. Normal Mail does not come with tracking. I can’t be responsible for lost mail, so if you prefer tracking, please opt for Registered Mail. Also, do check you've given the correct mailing address upon checkout!

Do note that you may have to pay VAT or customs for parcels entering your country.
Additional policies and FAQs
International Customs:

Do take note you may have to pay VAT or customs for parcels entering your country. Please check with your local post office on the fees, if applicable.

More information

Last updated on 29 Oct, 2018
Frequently asked questions
Wholesale availability

I offer my classic designs for wholesale orders. Do get in touch with me to find out more!

Care instructions

Jewellery is sensitive in nature. To keep yours long lasting, avoid contact with chlorine, sea water, pool water, fragrances and other skincare and beauty products.
Store your jewellery in an airtight bag whenever possible, and keep it dry.
You can also clean your gemstones from time to time with toothpaste and an old toothbrush. Watch my instructional video here: https://facebook.com/trouvee.co/videos/1902041800087076/

Gift wrapping and packaging

All jewellery orders are delivered in a Trouvée.Co box, complete with a chic, classic black ribbon. So, every order is ready for gifting!
If you're gifting more than one item in an order, please send me a message to let me know to pack them separately. Otherwise, the jewellery will be packed into the same box.