Payment

I accept Paypal. You can pay with your credit card via Paypal without having an account;
I also accept direct check out via Etsy and Etsy Gift Cards + iDEAL payment for Dutch buyers

iDEAL may crash often. It is a long known bug on Etsy. If you encounter problems with iDEAL on Etsy, please contact me.

REGARDING "ARRIVES AT YOUR DOORSTEP":
Etsy forces me to apply an estimated delivery time from the moment your package is in the hand of the carrier.
DO NOTE: I cannot actually guarantee a specific delivery date, once I ship it, it is in the hands of the postal services and out of my control. I cannot help you during this time. I don't work at the postal services so your milage on delivery times may vary. Sometimes it might arrive earlier, sometimes it might take longer.

CUSTOM FEES AND TAXES:
Please keep in mind, buyers will be responsible for any customs and import taxes in their country. I'm not responsible for delays due to customs.

INTERNATIONAL ORDERS:
Your package will be send with track and trace and insured (in case of a missing parcel).
This means you have to sign for your package.

PO-BOXES
I do NOT ship to a P.O.-BOX
Your package will be send with track and trace and insured (in case of a missing parcel).
This means you have to sign for your package.

MARKED AS A GIFT (for International orders):
I am obliged to add the invoice + mark it as a sale + put the amount in the shipping documentation because I ship it as a company.
These are Dutch legal regulations made by the Dutch government.

DOMESTIC ORDERS:
In The Netherlands it is shipped as standard shipment with track and trace (pakketpost of brievenbuspakje) you don't have to sign for it and it is not insured. Dutch buyers who want insured shipment, please contact me for the extra costs before ordering.

TYPICAL SHIPPING TIMES:
NOTE 1: I cannot guarantee a specific delivery date, once I ship it, it is in the hands of the postal services and out of my control. I cannot help you during this time.
NOTE 2: Message from my Postal Service (PostNL):
At all destinations we see delays due to COVID-19. Countries take various measures and they also change continuously. PostNL has no influence on this. Therefore, we are currently unable to comment on the expected delivery time.

BLACK FRIDAY & CHRISTMAS:
Black Friday will be on Friday 25th November 2022.
Please note that in the period November 25 until December 31 the postal services are extremely busy and delivery times are increasing in every country. When your package is at the post office and it is the responsiblity of the postal services I cannot help you. Please be prepared for longer delivery times, if you don’t have that time, consider not ordering.

So, in light of the above statements, please be prepared for long delivery times, if you don’t have that time, consider not ordering.

Guideline shipping times at this moment:
The Netherlands: 1 - 3 business days
Germany: 5 - 8 business days
Belgium: 5 - 8 business days
Switzerland: 6 - 10 business days
France: 6 - 10 business days
Austria: 6 - 10 business days
New Zealand: 15-20 business days
Australia: 15 - 20 business days
Hong Kong: 15 - 20 business days
Norway: 6 - 10 business days
United States: unknown due to COVID-19 + delays at customs + extra shippng delays due to USPS problems
Canada: unknown due to COVID-19
United Kingdom: unknown due to COVID-19
Italy: unknown due to COVID-19
Greece: unknown due to COVID-19
Sweden: unknown due to COVID-19
Denmark: unknown due to COVID-19

If your country is not listed, keep the shipping times below as reference
EU Countries: unknown due to COVID-19
Non-EU + WORLD: unknown due to Covid -19

Most products in my shop are near-ready for shipping (1-3 working days), other products will take 1 - 2 weeks or 2-3 weeks working days after payment is received (see each individual listing).

PLEASE NOTE: I always send to the address on the Etsy invoice.
If you prefer it to be send to another address, please respond to your order within 24 hours after purchase. Once shipped I cannot change the address anymore.

SHIPPING INFORMATION:
A single concertina or guestbook will be sent in a letterbox envelope.
Larger products (ringbox, weddding album) will be send as a package.

DAMAGED MAIL OR LOSS:
All orders are hand packed by me with care and attention.
Damaged mail: you have to go to your postal service for a damage repport. Without a damage report from your postal service I cannot ask PostNL to help you. PostNL needs a damage report from your postal service to start an investigation.
Lost mail: I would like to advice you to contact your country's postal service and see if they can help you out to locate your package. From my side, I can only initiate an investigation into the whereabouts of your package AFTER the official delivery window has closed (determined by the postal services). Once initiated, an investigation will take at least 10 – 12 business days according to PostNL.
Message from PostNL:
At all destinations we see delays due to COVID-19. Countries take various measures and they also change continuously. PostNL has no influence on this. Therefore, we are currently unable to comment on the expected delivery time.

DUTCH PUBLIC HOLIDAYS:
The post office is closed on the following Dutch Public Holidays:
26 May 2022
6 June 2022
25 & 26 December 2022

In The Netherlands I cannot ship on Saturdays or Sundays, only on week days.

- I do make custom orders, on my website www.1000en1boeken.nl you can see many examples and recent work.