MONICA PETRACEK on Mar 21, 2017
It was everything I wanted and it arrived on time! Great communication from the shop owner.
Universal things for everyday wearing
It's a shop of things that are comfortable to wear every day.
Universal in style, they will harmoniously complement both the strict office dress code, and a romantic dress for an evening cocktail.
Owner, Designer, ... And Much More :)
I want my things bring joy to people and make them a little happier...
Accepted payment methods
- Accepts Etsy gift cards
= CHRISTMAS =
Deadline for all CHRISTMAS GIFTS for AMERICA, Australia, Russia etc.- 1 December.
Deadline for all CHRISTMAS GIFTS for Europa - 5 December
Dear friends, please note: I ship from SPAIN.
Owing to the heavy pre-Christmas period in the mail may be delays in the delivery of your orders. So please, do not order important Christmas gifts after December 1.
But I am happy to fulfill your other orders that are not critical to the delivery times!
Enjoy your shopping and Merry Christmas!
= Gifts to a specific date =
Please order the gifts needed by a certain date at least 5 weeks before.
P.S. Urgent shipping by DHL available by request. This is the only reliable way to get your order in time.
I accept PayPal and Direct Checkout payments (Visa, MasterCard etc.) including Etsy Gift Cards.
I ship paid orders only.
If your order has not been shipped yet, it can be canceled within 24 hours. Please contact me. (Note: sometimes I ship orders within 6-12 hours after ordering)
If your order has not been shipped yet and you want to cancel it after 24 hours, I will withhold 30% of the item's value (without shipping) as compensation for the work and the materials used. After the refund of the amount indicated, your order will be marked as sent.
Once your order has been payed, it will be shipped within 2-6 business days. For "made-to-order" items and Custon orders the time required for preparation is an individual and require 3-10 days, unless otherwise indicated.
All items are packed in small plastic bags or paper boxes or other suitable methods for safekeeping them in transit. For ordinary packaging low-cost and/or recycled materials can be used.
If you need gift package, please leave a note during checkout. Gift package (small paper box) is for free. I can also send your order to any address with a Gift tag with your text.
Shipping from Barcelona by ordinary mail (in general). All orders more than 35-40 euros can be sent by registered mail with tracking code in my personal discretion.
Registered shipping mail option (with a tracking code) is available during checkout. Please note: Spanish tracking code in USA is not tracked.
Orders sent with tracking code require the recipient's signature upon delivery. If you are not at home, the package will be waiting for you at the post office.
Urgent shipping by DHL available by request.
IMPORTANT: Please check the shipping address before order.
I have to issue the DHL documents one day before the shipping. So I do this within a few hours after your order. Change of the address in this case is possible only after paying an additional cost 12 euros. (I must pay DCH penalty for the changes of delivery address).
Usually I send a shipping notification during 24 hours of shipment. I never send a shipping notification in advance.
►Estimated shipping time
As experience, delivery time in most cases does not exceed 14-16 days (10-14 days for USA, 8-10 days for Europe). For some countries delivered time may be 4-5-6 weeks (Russia, Australia).
For pre-Christmas period normal delivery time increased (up to 4-5 weeks for USA, Canada).
Refunds and Exchanges
The package will be considered lost if you have not received it in time + 2 weeks above.
Order placed en (pre)Christmas period (Nov. 15 - Dec. 31) will be considered lost if you did not receive it before February 5.
Problems with lost orders due to post services are solved individually. I can’t just be responsible for the work of mailing services, but I always try to find a best solution of the problems.
If you receive a damaged product, please contact me. Corresponding photo must be attached.
All damaged items must be reported within 3 days. I will replace it for a similar item or an item of equal value.
I use high quality materials and test all new models. Each model is tested for durability and comfort.
In case of defects please contact me. Please attach the corresponding photos and short description what is happen. This will help me to keep the high quality of items.
The warranty on all products - 1 month from the date of receipt. Usually, this period is sufficient to find any hidden defects. Products with defects of my fault will be replaced by a similar.
Non-perfects inherent in natural materials do not belong to defects and it's not the reason for a refund.
If for some reason you find that your purchase is not satisfactory, contact me and we can work things out.
1. In general, I do not refund the money, but I send the order again.
2. In case I can not send a similar order, I refund the money. Examples: OOAK items, Absence or impossibility to purchase the necessary materials, etc.
3. For lost-by-mail orders sent with a tracking code, a refund can be made only after receiving an official response from the mail service about the delivery/loss of the order. This may take up to two months from the date of the complaint.
The failure to receive an order by a certain date is not the reason for a refund.
►Exchange / Return
If you are not happy with a product, you can exchange/return it.
Refunds/returns do not include return shipping costs. You will be responsible for all return shipping charges. Also you are responsible in case of loss of the package by mail during delivery.
In general, I can not send you a prepaid shipping label. Exceptions can be discussed.
If you wish to return an item owing to your personal reasons, you may do so within 10 days of receipt of item. The item must be returned in undamaged and unused condition, to include original and undamaged labels, and in its original packaging. Unused condition is described as: not worn or used; no signs of wear, scratches, marks, stains or odors (i.e. Perfume, etc.); no damage to labels.
Additional policies and FAQs
If you need an official invoice please leave me a note during checkout ot contact by Etsy or by mail. In this case, the invoice will be enclosed in the package or sent to you as pdf.
In general, I dont put printed invoices in packages to save paper usage. For items sent with tracking code, the information for customs is indicated on the envelope.
► Materials used
Pearls. I use cultivated freshwater pearls. Pearls can have uneven shapes and colors, inherent in cultivated pearls.
Metal findings. All metal can oxidize with time (lose color and shine), the original appearance can be restored by cleaning and polishing with a soft cloth. The process of oxidation of metals depends on the conditions of storage and use.
Shells. Shells with time can change color slightly.
All tutorials are available for download immediately after the payment. But if you have any problems, I can send you the files to the email address specified in your profile. Feel free to contact.
Please note: All tutorials are not a refundable item.
= All my items are made in my smoke free and pets free home =
If you would like something custom made (including out-of-stock items or making something from scratch) contact me and I’ll see what I can do.
Frequently asked questions
How to choose a choker size
For measuring the size of chokers I recommend to use a braid or cord. Attach it so that you feel comfortable and mark the matching points. Then measure the distance between the marked points (in inches or cm).
When selecting the size, keep in mind that the elastic chokers can fit very close to the neck, and hard (leather or beaded) should be free.
If in doubt, select a model with an extender chain.
If you want to buy a gift for another person, for many models I propose three universal sizes:
S (12"+3" extender) - for teenagers and thin women
M (13.5" + 3" extender) - is suitable for most 'normal' women
L (15"+3" extender) - this is a really large size.
For some models I can propose reduced wholesale price. Please contact.
Custom and personalized orders
Custom orders are welcome.
For personalization please contact.
Gift wrapping and packaging
Gift boxes are available by request.
How to choose a bracelet size
For models without extension chain please measure your wirst exactly. The real length of bracelet will be 0.75" longer.
If you know the length of bracelet you need - please contact.
I dont received my order!!!
Fitst of all, keep calm :) In my experience, the orders are really lost very rarely.
- If you order was sent with tracking:
The signature on delivery is required for registered mail. If the moment of delivery you will not be at home, the package will be waiting for you at your post office (not at home). If your order was shipped 4 weeks ago, try asking at the post office. Perhaps the package waiting for you, and the post notice for some reason was lost.
- If you have choose the 'Standart shipping' option and you order was sent without tracking:
Sometimes delivery time may be 4-5 weeks. In my opinion, this is utterly disgraceful, but I can not speed up the work of the mail.
Please see the 'Shop policy' for more detailed information.