SickQuotesx

Alternative Chronic Illness & Mental Health Gift Shop

Leeds, United Kingdom
2,405 Sales

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

SickQuotesx is taking a short break

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Note from shop owner Hopefully be back soon! Was Spoon Your Heart Out > now Sick Quotes. Follow us on Instagram for updates @sickquotesx

Note from shop owner

Last updated on Jan 16, 2024

Hopefully be back soon! Was Spoon Your Heart Out > now Sick Quotes. Follow us on Instagram for updates @sickquotesx

Diana Walsh

Contact shop owner

Diana Walsh

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About SickQuotesx

Sales 2,405
On Etsy since 2013

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Inspirational and unique awareness jewellery for Spoonies, handmade in the UK by a Spoonie

Shop members

  • Diana Walsh

    Owner

    Owner, designer, maker, photography, shop management, customer service, promotion, general admin. I've become a jack of all trades!

  • Dave Walsh

    Admin & Posting

    Admin and big data entry tasks, automating processes, post office runs, moral support.

Production partners

  • Enamel Pin Manufacturer

    Kunshan, China

    This company produces my pin designs for me.

Shop policies

Last updated on Jan 10, 2020

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 7 days of purchase

Privacy policy

More information

Last updated on May 11, 2022

Frequently asked questions

Help! I've given the wrong address!!

Please contact me AS SOON AS POSSIBLE if this happens! If the order hasn't shipped yet it can be amended. ORDERS ALREADY SHIPPED TO THE WRONG ADDRESS WILL NOT BE RESENT OR REFUNDED. It is your job to ensure your address is correct at checkout!!

When will my order ship?

I am currently shipping orders on a FRIDAY, as it is a quieter time of year and I need time to recuperate after the Christmas rush.

My current dispatch times are 3 to 5 business days (ie weekends not included), and this will always be met unless something serious happens (eg severe health problems, adverse weather conditions, postal strikes etc).

Where is my order?

Please refer to our Shop Policies section above for up to date delivery estimates.

Missing order? Please contact me when:
UK: your order has not arrived within two weeks.
Europe & Rest of World: your order has not arrived within one month.

PLEASE NOTE: These time frames are ESTIMATES ONLY, based on Royal Mail's delivery estimates. We cannot account for delays including, but not limited to, adverse weather conditions, postal strikes, customs and import delays, and general delays within the postal services. Once your order has shipped it is out of our hands and at the mercy of the mail carriers!

Why haven't I been given a tracking number?

Standard shipping is by 2nd class within the UK and Airmail for International orders, neither of which come with tracking. If you would like tracking I would HIGHLY RECOMMEND upgrading your shipping at checkout, especially at this busy time of year.

Why haven't you replied to my message/email yet?

Please be aware that I am based in the UK and so due to time zone differences I may not always be able to respond promptly. For commonly asked questions such as shipping times, custom orders, charity donations etc please refer to our Shop Policies and FAQs. For all other enquiries, I will do my best to respond as soon as possible.

Custom and personalised orders

I am not currently taking on fully custom or personalised orders at present, however many items are customisable with different options within the listing (eg materials and lengths for necklaces, bead colour options, bracelet sizing, earring hook options). You can also chose from our selection of charms available in the 'Customise It' section.

Charity and donation donation requests

We currently get a lot of requests for donations and can no longer accept these requests. Please bear in mind that Spoon Your Heart Out is a very small business, set up to provide an income source for the chronically ill owner (that's me!). SYHO has been an avid charity supporter from the beginning, supporting Invest in ME for 6 and a half years as well as donating to numerous causes during this time. Our current charity this year is Mind, a UK based mental health charity.

PLEASE NOTE it is against Etsy's terms to contact sellers asking for donations (see Etsy's Seller Policy, section 4 Communicationg With Other Etsy Members: https://www.etsy.com/uk/legal/sellers ). Repeated requests will be reported to Etsy for further action.

Sustainability

Currently we are working towards becoming more sustainable and reducing single use plastic within the business. These changes take time though! We currently recycle paper and card, and reuse packaging materials where possible, especially on larger/wholesale orders and orders containing only charms.

Wholesale availability

Please contact me directly either through Etsy or SpoonUrHeartOut@gmail.com to enquire about wholesale availability.

Seller details

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