Please get in touch if you have any questions - I am happy to help. :) gila [!at] 11m2.de
All of my items come from a smoke-free and pet-free home, and are created in my tiny studio.
Accepted payment methods
Returns and exchanges
Items can only be returned if in unused condition. Custom orders may not be returned, unless the customization is generic enough to allow for further sale.
The customer is responsible for possible customs or import fees, which I have no way of influencing.
If a package will be tracked depends on the item and shipping method. I will let you know when your item ships and hope that it arrives quickly - but please keep in mind that it is coming from Germany. If you need it super-fast (and are willing to pay for it), I can get any item to you within 3-4 days... Just contact me in advance for a quote.
Due to insurance reasons, I need to ship to your Paypal address in case it differes from your Etsy address. If I spot a difference, I will contact you before shipping, though.
In the unlikely case of a package not arriving, please contact me so I can investigate the matter. International orders can be delayed in customs, and often times I am able to track the item. If the package cannot be tracked, I will of course send you a new item, but please understand that in some cases, I will need to wait app. 6 weeks to make sure that it is really lost.
Additional policies and FAQs
Some ready-to-buy wholesale listings can be found in the appropriate section: http://www.etsy.com/shop/11m2?section_id=7150320