12th Couture Handmade Dollshouse Miniatures
12thCouture's Shop Policies
Welcome, and thank you for your interest in 12th Couture, all the items I sell have been indivudually designed and handmade by me to a high standard and are therefore unique. I do not offer for sale anything that I would not be happy to display in my own collection, and I aim to give customer satisfaction.
I accept Paypal, UK Postal Orders and Cheques, payment is due on the day of purchase. If I have not had any contact from you within 48 hours, I reserve the right to relist the item.
I offer a lay away service, for an agreed fixed period of time, I reserve the right to relist any goods not purchased once this period has elapsed.
In the case of Custom Orders, I reserve the right to ask for a deposit - especially if I have to buy in specific stock to make up the order.
Goods will usually be shipped (Airmail for overseas destinations) within 1-3 business days of cleared payment. I always obtain proof of postage, and should an item unfortunately go missing in the post I am happy to assist you in trying to trace it. The UK Post Office will not initiate a search for missing items until 1 month has elapsed.
Overseas buyers are responsible for payment of any customs duty or fees incurred I am NOT prepared to falsify customs documentation under any circumstances, this is illegal - please do not ask!
All items will be appropriately packaged to avoid damage, I use recycled packaging wherever possible.
All goods will be sent uninsured (unless otherwise stated), where combined postage rates are offered all goods must be paid for on the same day. If you wish to upgrade your shipping service (eg: tracked/signed for/extra insurance) please contact me prior to payment for a quote). In the case of tracked mail, our Postal Service only allows me to track parcels as far as the UK borders.
The majority of parcels to the US arrive within 2 weeks (other destinations such as Asia may take longer.), however occasionally it takes longer - sometimes up to 1 month. I have no control over this, please be patient. Please allow extra time in November/December for your Christmas orders.
Refunds and Exchanges
I want you to be happy with your purchase, returns will be accepted (postage both ways at buyer's expense), provided they are returned within 7 days of receipt, in an unused and undamaged condition. Please contact me prior to returning or if you have any problems with your transaction.
Returned or refused parcels will not be refunded (minus postage) until they have been received by me.
Additional Policies and FAQs
All my items are individually handmade and are OOAK, the item you receive will be the one in the photo, please check the photo carefully before buying. They are collectors items only and not suitable for children.
I am happy to take custom orders, should you be interested please contact me to discuss your requirements.
Display stands are not included in the sale, unless otherwise stated.
If you have any questions or queries please do not hesitate to get in touch with me.
Contact: Lesley Brook
couture-12 [!at] hotmail.co.uk
Last Updated January 22, 2014