• 17th Avenue accepts payment via PayPal or Etsy Direct Checkout.

• Files will not be delivered until payment has fully cleared.

• Coupon codes/discounts must be applied to the original order. Refunds for discounts are not available after payment has gone through.

• Our WordPress themes and Blogger templates are instantly downloadable. After your payment has gone through (usually within a minute), you will be able to download your files right from your Etsy account.

• Most upgrade/add-on items are sent in 3-5 business days, but be sure to check the individual listings for the most accurate processing times.

• Theme installation typically takes 5-7 business days, depending on our installation queue.

• All files that are not instant download will be sent via a download link through Etsy conversation.

Due to the nature of 17th Avenue products (non-tangible digital goods), it is not possible to “return” a product and ensure that the product is no longer used. Therefore we do not offer to refund after a digital download purchase has been made, as a safeguard to prevent unauthorized use of our themes and designs.

However, we want you to be 100% satisfied and happy with your purchase. If you are having any issue with your file, experiencing trouble setting up, or have any questions, feel free to contact us and we'll do our best to resolve the problem!

If you purchased an item that was not instant download (i.e. an add-on item), and you have not received the product yet, we can provide a full refund - no questions asked!

SUPPORT POLICY

We're more than happy to help with any issues or questions you have about setting up your theme. Support is free and is available indefinitely (no limits). We are unable to help in areas that don't pertain to your theme (i.e. plugins, general Wordpress questions, etc). Please see our full support policy at http://17th.co/support-policy

If you are experiencing an issue with your theme please submit a support ticket at http://shop.17thavenuedesigns.com/support OR contact us directly at support(at)17thavenuedesigns.com.

Support tickets and inquiries are generally answered within 2 business days (no weekends). If you don't receive a response in that time frame, we may have missed or not received your message, so kindly resend.


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TERMS OF USE

By purchasing any of our digital products, you are fully consenting to and agree to adhere to the following Terms of Use.

YOU MAY:

• Use the theme on your Blogger or WordPress site

• Rearrange, rename, add, or remove sidebar widgets from your site; add or rearrange pages on your site; use your own/header logo if you choose; customize the theme to your liking; make changes to theme code (however, please note that 17th Avenue does not offer support for themes where alterations have been made in the code. Additionally, we are not responsible for and can't fix any issues resulting from those alterations).

YOU MAY NOT:

• Resell, redistribute, share, give away, or gift any portion of the design, including, but not limited to: the theme code, the header image, and any add-on items that were purchased.

• Claim the code, graphics, or intellectual property as your own, whether it is in an altered state or not.

• Remove, alter, or replace the credit link or other proprietary notions from the theme.


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Get in touch anytime!
shop(at)17thavenuedesigns.com - Shop + order inquiries
support(at)17thavenuedesigns.com - Theme support

Connect with us
• Twitter: @17thAveDesigns
• Facebook: facebook.com/17thAvenueDesigns
• Pinterest: pinterest.com/17thAve
• Website: 17thavenuedesigns.com