I accept credit cards/debit cards (Visa, Mastercard, American Express, Discover), Etsy gift cards, & payments through PayPal.
Payment is due at the time of purchase.
Orders without payment received within 24 hours will be cancelled.
*Buyers are responsible for all duties & taxes.

Orders are generally shipped 1 to 5 business days after receiving payment.
All packages are sent via USPS by either First Class Mail or Priority Mail.
*Please note: Packages shipped from Hawaii are not guaranteed to be delivered within the USPS Priority Mail 1-day, 2-day, or 3-day specified timeline.
A tracking number will be e-mailed to you once your package has shipped.
Certain orders may take longer. If an order is expected to take longer than 5 business days to ship, I will inform you via an Etsy message & let you know the expected ship date.
*Shipping costs are not refundable.

*U.S. Orders*
If you do not receive your order within 2 weeks after ship date (& I have not informed you that your order will take longer,) please contact me and I will see what I can do to resolve the problem.
*Please note that I cannot guarantee a specific date of delivery, but typically, U.S. packages arrive within a week.
*Need it sooner?
If you need your order by a specific day, please message me through Etsy. l will definitely try to make it happen by making your order asap & upgrading your shipping to Priority Mail if necessary. Next day or 2-day orders are usually impossible for me since many items are made-to-order & Next Day Air takes 2 days from Hawaii.
*Priority Mail Express
Please note that this only shortens the duration of shipping. It does not expedite my making/processing time. I operate on a first come, first served basis.
If you would like to upgrade to Priority Mail Express, please message me & I can give you an estimated cost. Once the extra cost is confirmed, I will create a custom listing for you to purchase. If you've already placed your order & would like to upgrade your shipping, please contact me immediately & I will email you a PayPal invoice for the balance. (If you don't have a PayPal account, you can still pay the invoice with a credit card.)

*International Shipping*
Please allow 1 - 3 weeks from ship date to receive your order.
All international orders up to 4 lbs are shipped by USPS First Class Mail.
*Priority Mail International
Please note that this only shortens the duration of shipping. It does not expedite my making/processing time. I operate on a first come, first served basis.
If you would like to upgrade to Priority Mail International or Priority Mail Express International, please message me with the item(s) you want before placing your order & I can give you a quote. Once the extra cost is confirmed, I will create a custom listing for you to purchase. If you've already placed your order & would like to upgrade your shipping, please contact me immediately & I will email you a PayPal invoice for the balance. (If you don't have a PayPal account, you can still pay the invoice with a credit card.)
*Please note that I cannot guarantee delivery or delivery in a timely manner for international orders. Most international orders go smoothly, but I have had issues with a couple packages in transit for months (Portugal & Luxembourg). If this happens, it's most likely stuck in customs & there is nothing I can do to speed up the customs process. I'm very sorry about this potential problem! Please still send me a message if it's been longer than 3 weeks since ship date. Tracking can be unreliable since the postal operations switch over to those of the local country. If this happens to you: You receive your package weeks or months later & no longer want it, please send it back to me & message me with the tracking #. Once I receive the package, I will refund your original payment less shipping cost.
*FedEx or UPS International Shipping
Some people prefer these methods of shipping, so I am willing to offer it. But, with small packages, it is very expensive compared to USPS. If you'd prefer one of these methods, just message me for a quote along with the item(s) you would like to purchase. I will quote you based on the estimated weight of the package. If you confirm, I will create a custom listing for you to purchase or send you a PayPal invoice for the additional shipping cost.

Returns/Exchanges

I want you to be happy with your order! Returns & exchanges are allowed on undamaged and unworn items postmarked within 14 days of delivery. If you are unhappy with your purchase, please message me (19thandwhimsy) right away with your reason for return/exchange. If exchanging, please inquire if I still have your desired style/color/size in stock or available to be made to order. I will exchange for your requested style/size/color (if available) or issue a refund for the item(s) when I receive the returned goods.

Please mail item(s) back to the return address listed on the invoice enclosed in your package. Please message me with the tracking # so I know to expect a package from you.

Shipping costs are not refundable. The buyer is responsible for shipping costs to return item(s) to me. The buyer/sender is responsible for properly packaging the return order, messaging me with the tracking #, and making sure the package is shipped & delivered. Full or partial refunds will be issued via the method of original payment: PayPal or Etsy Direct Checkout.
*Returns/exchanges are not allowed on custom orders including custom length orders except in rare cases.

Please contact me via Etsy message at 19thandwhimsy with any questions or concerns. I always try to accommodate my customers, so please let me know if something is bothering you and if I can fix it before leaving a negative review. I cherish my 5-star reviewers!

*Wholesale*
If you are interested, please contact me and we can discuss prices and possible delivery dates.