2SistersHandmade

Please read the Listing Descriptions in Detail before ordering. Our shop listings offer the items' measurements, color, pictures of the item and other pertinent information.

•★• The following acceptable reasons for refunds and returns are:

* Item is not as described
* Item was damaged in shipping
(NOTE: If the above reason(s) are used, you will be required to provide an image/pic of the item with the request for refund/return.)
* Item Lost in Mail (see Shipping Policy, LOST in Mail)

All of our items are Handmade with most •★• Made to Order •★• therefore there are slight variations in each item made, either in depth of color, weight or bulk of yarn, etc.

I work very hard at hand-making each and every item as close to what is presented in the images as possible. Yet, if the same color and brand of yarn used is even slightly heavier or lighter, the finished handmade item may not be exactly as pictured.

I also try very hard to photograph and show the actual color, style and pattern of our items in the pictures, however computer monitors vary widely and do not always show true colors.

Cancellations are accepted within 6 hours of the order.

Returns and refunds (shipping charges not included) are accepted on a case by case basis only. We do not "Exchange" one item for another because ...

•★• Returned items are not Re-Listed or Re-Sold •★•

Please contact us regarding any problems immediately upon receipt of item (within 3 days of delivery) .

•★• Return shipping is the buyer's responsibility. •★•

•★• When returning an item, you are requested to purchase tracking and provide me with the tracking info once the returned item is shipped. •★•

Payment is expected at the time of purchase.

• I accept Paypal and Etsy Direct Checkout for USA Orders
• I accept Etsy Direct Checkout for International Orders.
• I accept Etsy Gift Cards for both USA & International Orders.

If paying with Paypal, Please make sure the Paypal address Matches your Etsy Address.

If paying with an eCheck through Paypal, Order will be shipped when eCheck clears.

•★• We are not responsible for delays in delivery by the USPS. •★•

NOTE: In the past 2+ Months, the USPS has been experiencing long delays in scanning packages and deliveries -- even Priority Packages are being affected, so please be patient if your order does not arrive when estimated / expected.

I will ship your order to the address listed in YOUR ETSY RECEIPT. Please make sure your ETSY address is the correct address -- including gift purchases. I DO NOT Ship to UNCONFIRMED USPS addresses.

If paying with Paypal, Please make sure the Paypal address Matches your Etsy Address.

We are not responsible if the ship to address is incorrect. Re-shipping to correct address will be at the Buyer's expense.
•★•

Please allow 5-7 days for shipment of order (unless otherwise stated) and another 2-4 (or more) days for US delivery. All US Continental orders will be shipped by the U.S. Postal Service Priority Mail.

•★ LOST in Mail •★•
If item is lost in shipping, we will file a claim on your behalf with the USPS and will refund you once the USPS sends us a payment . The USPS considers a package "Lost" if it has not been delivered within 30 days once tracking begins. It usually takes 3-4 weeks to receive reimbursement from the USPS if a package is declared "Lost"


•★• We are not responsible for delays in delivery by the USPS. •★•

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•★• INTERNATIONAL ORDERING & SHIPPING POLICIES •★•

We ship International Orders by First Class Mail USPS with insurance.

We DO Not ship to countries that U-PIC (shipping insurance) will not insure.

Please be aware it can take up to •★• 4 - 8 WEEKS •★• to receive your order depending on your country (usually due to extended customs times)

•★• We are not responsible for delays in delivery •★•

If you would like to Upgrade to International Priority Mail delivery , please contact me and I will setup a custom upgrade.

Tracking is usually not available for international orders.


•★• A Customs Form will be filled out for each International Order.•★•

• Contents will be described as "Merchandise" on the Customs Form

The BUYER is responsible for additional VAT fees, Customs Fees, Taxes, etc. that may be levied against your purchase once it reaches your country.