32NorthSupplies

If you would like to make a return, PLEASE CONTACT US FIRST.

We accept returns within 14 days of receipt of your order for items in unopened, unused, original, re-sellable condition, with any associated packaging. Please note that WE DO NOT ACCEPT RETURNS FOR CUT TRIMS OR YARDAGE.

If making a return, please note the following:

-- Original shipping costs are non-refundable.
-- Customer pays for return shipping.
-- Refunds are issued in the form of original payment (minus original shipping).
-- All merchandise must be returned in the original condition.
-- All sales are final on trims and cut yardage.

• Please package your return carefully with appropriate packaging and protection. Items must be received in original, re-sellable condition.

• While not required, it is best to send the package with a tracking number so you'll have confirmation that your package has arrived.

• We also recommend sending the return package insured as we cannot be held responsible for or issue refunds for lost or damaged returns.

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We do not offer exchanges. If you would like to get something else, please place a new order for the different item/s.

We ship via USPS. Items ship either FIRST CLASS or PRIORITY MAIL.

Your order will be shipped to your Etsy address.

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DELIVERY TIMES:
Please note that while we make every effort to get your order to you quickly
WE ARE NOT ABLE TO GUARANTEE DELIVERY BY A SPECIFIC DATE and are not responsible for any delays that happen in transit. Once we hand your package off to USPS we have no control over delivery.

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INTERNATIONAL CUSTOMERS:
Please be aware that you may be required to pick up or sign for your package at a post office and possibly pay duty/customs fees. Any duties imposed by your particular country are your sole responsibility and are unknown to us when we ship your package. The shipping cost on your order covers postage and handling only. We do not falsify customs forms.

Please be aware that some international shipments sent via First Class are not trackable past movement in the USA. If an international package does not arrive and is insured we MUST WAIT 45 days past the ship date to file an insurance claim.

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RETURNED PACKAGES:
For packages returned to us as "unclaimed, undeliverable, insufficient address, no such address/address unknown, or parcel refused": We are happy to re-send, but please note that postage will be charged again at the rate of the original order. Alternatively, we are happy to issue a refund for the item/s subtotal, less original postage. Original postage is not refundable.


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INCORRECT ADDRESS:
Please note that because we ship to the address provided by the customer, we cannot be held responsible if you provide an incorrect address. Please be sure to provide the correct delivery address when ordering -- we are not able to re-route packages that have already been sent. Packages returned due to incorrect address will be refunded less original postage cost.

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Was your order damaged during shipping?
We make every effort to pack your items safely and securely. If your order was damaged during shipping, please be sure to save the damaged outer carton and contents, exactly as received. Please provide us with a photo of the damaged item/s and packaging to us to help facilitate and expedite an insurance claim.

We make every effort to describe and photograph our items accurately, however, we can't be responsible for how colors display on your computer screen, and colors do display differently on different screens and devices. IF COLOR IS AN ISSUE, PLEASE CONVO US BEFORE MAKING A PURCHASE.