3littleflowers

We take pride of the quality of our designs and products. If something is not right with your order, please let us know within 3 calendar days of receiving your order and we will work out a solution to the situation.

Due to the nature of our work, exchanges or returns are not possible. Deposits are not refundable. If you need to cancel your order before we start working on your design, we will offer a credit with our store for you to choose something else from our store. After I started working on the design is done, cancellation is not possible.

If you are ordering a digital design, we can make small changes even after the final version is sent. For example, if your date, location or time has changed, no worries. Just convo me and I will make the adjustment for you.

Payment is requested at the time of purchase. We accept payments via Paypal and all major credit cards.

We do not accept cancellations as I may have started working on your order.

Most of our products may take from 3-7 business days to be ready for shipping. After that point, please allow 3-5 business days after your item has shipped for it to arrive it to your location within United States. Please, read your specific product for specific production/shipping time as some items like items with fabrics and upgraded puzzles, do take a few weeks to be completed.

Expedited shipping is available upon request.

During high-order holiday seasons, there may delays in production and shipping. If you are ordering very close to a high season (back to School, Christmas, etc), please contact me before placing your order to confirm the time is enough.

I do not offer delivery outside of United States at the moment. You can request a digital file for cards and favors if you are located outside of US.

:::: 3 Little Flowers is not responsible for shipping delays by the carrier ::::

This information applies to most of my products. For specific details of the item you are purchasing, please read the full listing.

<<TURN AROUND TIME>>
• The process to create your design and have it manufactured, may take from 3 to 5 business days. Have in mind that if your design will include photos, there may be a delay while you send me the pictures.
• If you purchased several designs together it may take a bit longer to complete the whole order.
• We normally don't provide the proof to avoid delays on your order, but we would gladly show you a proof if you request it.
• Please, check your Etsy conversations frequently while I'm working on your order to avoid any delays.
• Plan ahead for your event as the whole process may take 2 weeks from the time of purchase to the time you have it delivered
• If you don't have two weeks, please convo me before ordering so we can find the best solution together. Expedited shipping is available upon request.

<<PROOFS>>
• Proofs are only provided when we are working on a custom order or when requested by you.
• We do not offer proofs before your purchase is made because of the time involved that takes to personalize each design.

<<PHOTOGRAPHS>>
• Please, send your photos via Etsy Messages or email me at: etsy [AT] 3littleflowersshop.com
• If you are using a cell phone to take your picture, make sure you have good lighting and that the quality is set to the highest possible.
• Camera photos are always the best. Also make sure to have the camera set to Large Fine JPEG.
• Stay away from busy backgrounds and avoid direct sunlight as much possible
• If the quality of your photo is good, this may result of low quality printing.

--- By providing your photographs to 3 Little Flowers, you state that you own the rights of that photo ---

<<PHOTO EDITING>>
• I can fix red eyes, skin rashes, spit up, underexposed images, and a lot of other things. Just show me the photo and I can tell you what can be done with it. Bare in mind that one thing that cannot be fixed is a very pixelated picture.

<< DESIGN ALTERATIONS>>
• If you need different colors for the design you want, please contact me to see if is possible. Most of the time is possible.
• If you need a different amount of photos on your card, please convo me. Most of the time, this can be done without an extra charge.

<<CUSTOM DESIGNS>>
• If you don't see the theme that you want, most likely I can design it for you. Just convo me and I will make a custom listing for you.
• If you want matching favors for the invitation you want, just convo me and I will create an unique combo for you with a discount.
• If you see another design on another store that you like, I cannot duplicate the exact design to respect the other designer's hard work. I can use it just to understand what kind of design you are looking for and make you a different one that you will love.

<<DIGITAL FILES>>
• PRINTING: Cards can be printed on photo paper or cardstock. The favors can be printed in different kind of paper and it would be hard to list them all. If you don't know which paper to use, please ask me while we are working on your order or even after we are done.
• CHANGES: If you need a minor change, it can be done with no problems. I understand that sometimes we change the date of the party or even the address or any other unexpected situation. Just convo me and I will make the change for you. Have in mind that this applies to minor changes, a whole new design would have an extra cost.

<<OTHER LANGUAGES>>
• I can make your design in Spanish without any problems, however if you need another language, you will have to write the words exactly as you want me to write them on the design.

Please, don't resell my products. I work hard to make my designs and that is just plain unfair.