The Casey BarberSHOP does not offer refunds or exchanges on items once they have been shipped. If you would like to exchange your order for items of equivalent value before they are shipped, please contact me within 6 hours of purchase.

If your item arrives damaged, please take clear photos of the damage as proof for insurance purposes, and contact me to initiate a refund or replacement.

Payment is accepted via Etsy Direct Checkout, which accepts all major credit cards as well as PayPal.

For additional help with checkout: http://www.etsy.com/help_guide_checkout.php

If you would like to cancel an order, please contact me within 6 hours of purchase. I can't guarantee I'll be able to honor requests for cancellation sent after this time period.

Make sure to double-check your shipping address when placing your order. I do not offer replacements or refunds on lost or delayed items for which the buyer specified an incorrect or unconfirmed address. If you’ve already placed an order with an incorrect shipping address, please contact me within 8 hours of purchase to correct it.

Once payment has cleared, orders typically ship 1-3 business days after purchase. All items are shipped from New Jersey via USPS. Delivery times vary, but USPS estimates its shipping times as follows for US addresses:
PRIORITY MAIL EXPRESS: 1-2 business days
PRIORITY MAIL: 1-3 business days
FIRST CLASS PACKAGE: 2-5 business days

To check the estimated delivery of a Priority Mail package, you can use the USPS Priority Mail Delivery Map with the origin zip code of 07015.

You will receive a tracking number with your shipping confirmation email. **PLEASE USE THIS TRACKING NUMBER TO MONITOR DELIVERY OF YOUR PACKAGE.** I am not responsible for shipping delays caused by USPS and cannot expedite packages in transit. Once an order has been shipped, the USPS holds primary responsibility for information and assistance regarding the package. [All this to say, when in doubt, choose Priority Mail.]

I do not offer replacements or refunds for packages that have been confirmed as delivered via USPS tracking. If a package has been tracked as delivered but you have not received it, first check with any family members and neighbors; a building manager, concierge, doorman, or superintendent, if you have one; and your mail carrier. Then call/visit your local post office or call USPS at 800-610-8734 and request the GeoTracking data from the handheld scanner of the carrier. Many mysteriously "lost" packages show up the next day once this information is requested.

If the package can't be located via either of those methods, please contact me **within 7 business days** of package delivery notification and include your order information in the message. I can assist you in filling out a Missing Mail Search form (https://www.usps.com/help/missing-mail.htm) and/or submitting a mail theft form.

If a package is stuck in transit, please contact me and include your order information in the message. I can assist with opening a USPS case review.

For a complete FAQ, please see the More Information section below.

Other questions? Please feel free to email me directly with any questions at shop [!at] caseybarber.com, and please include your order number for reference if appropriate.