5thElementYoga's Shop Policies
namaste and thank you for visiting the 5th element yoga etsy store :) i am a Buddhist and Bhakti (devotional) yogini who draws mindful meditation, self awareness, and strength from mala making. i am classically trained in the lineage of Swami Satyananda Saraswati and have trained yoga instructors in the lineage of the Bihar School of Yoga in India. i opened my shop in 2005 and finally came to etsy in 2011. i have been making malas with the best of intentions for 10+ years now, am grateful for my experience, and hope to share this energy through each individual connection that I am graced with. i sell my items at wholesale prices to the public, and also add new items now and then, so please check back often :)
i sincerely hope you find something here that speaks to you. thank you for supporting small business and artists on etsy :)
*** CURRENT DISCOUNTS *** i am currently trying to get the facebook fan page up and going. please like us on facebook, and send me an etsy convo to receive a 10% off discount code for purchases of three items or more :) namaste and thanks so much for your support!!!
secure payments may be made through paypal by paypal account or credit card/debit card. a paypal account is not necessary for purchase and all paypal payments are automatically protected from fraud. if you do not have a paypal account, you may pay directly by credit card or debit card by clicking on "don't have an account? check out as a guest" on the paypal checkout page.
updated shipping rates:
free 2-3 day priority mail shipping on all orders within the u.s. international orders are shipped and insured first class mail at a flat rate of $8 and are available for all countries. express shipping is also available during checkout at an additional cost. please note that express shipping is a wonderful option for international orders needing shipping as soon as possible, but it does not guard against customs delays within your country. however, it will get the item to your country's customs much faster. please also note that most countries charge import taxes for international purchases that are imported. 5th element yoga cannot be held responsible for taxes charged by your country for importing items.
all orders are shipped within 24-48 hours and i make every effort to ship all orders next day. all product photographs remain raw and unaltered, and each purchase includes a silk sari mala bag or gift bag, polishing cloth, gemstone card, and mantra card. 10% of all product purchases are joyfully donated to save the children, and carbon offsets for all domestic shipments are purchased in order to offset carbon footprints and the effects of shipment on climate change.
orders are shipped monday through friday within 24-48 hours of receiving your purchase. once your order has shipped, delivery occurs on average within 2-3 business days and within 6-14 days for international orders, but can take up to 6-8 weeks depending on the speed of your country's customs. during the holidays, your order may arrive faster. shipments are not made on saturdays, sundays, or national holidays.
in the event a purchase is not delivered, a refund may be given after a 6-8 week grace period, or once a claim for that item has been filed and processed. please note that shipping costs are not insurable or refundable, however tracking is available for most countries. for international orders, customs delays can delay delivery of your purchase for up to 8 weeks, but in most cases, delivery occurs on average between 6-14 business days. if you have not received your order within that time frame, please contact me via etsy convo and we will begin the investigation process. in the event a domestic purchase is not delivered, a claim may be filed with usps as each package is shipped by priority mail with tracking information and is automatically insured for up to $50. orders of $100 or more are shipped with signature confirmation. 5th element yoga will not be held responsible for lost deliveries or packages marked as delivered by your local post office, but we've gotten very good at tracking down lost shipments :) if you have not received your purchase or find that your tracking information is at a standstill, please let us know and we'll do what we can to track it down for you!
Refunds and Exchanges
returns and exchanges:
i will joyfully exchange an item for you, but i do not offer refunds. items may be returned for a full exchange of the item cost within 90 days of purchase, provided i am contacted via etsy convo and the item is returned in its original pristine condition. items for exchange must also arrive in their original packaging. you may return your package via the carrier of your choice with tracking information and delivery confirmation to:
5th Element Yoga
515 E Carefree Highway #762
Phoenix, AZ 85085
in the event an item of lesser value is requested as an exchange, partial refunds may be credited through paypal minus any shipping costs and transaction fees.
i do not offer partial refunds, replacements, or exchanges for the following:
items not returned in their original condition.
items returned damaged or missing parts.
items i did not receive.
items damaged due to shipment through postal carriers.
items not delivered due to incorrect mailing address.
lost or delayed international first class shipments.
sizing and special situations:
in the event that an item may be too large or too small, it may also be exchanged for another size within 90 days of your purchase. however, if an item must be re-threaded for sizing, a fee of $5.00 may be charged for bracelets, and a fee of $15.00-$20.00 may be charged for full size malas.
in the event that a mala or piece of jewelry breaks within 90 days of your purchase, i am happy to re-thread it or repair it for you at no cost . i sincerely wish for each and every client to be pleased with their purchase.
Additional Policies and FAQs
special and custom orders:
having a mala specifically made for someone can be a very special gift. if you would like to have something made, please contact me via convo. i am happy to oblige :)
“out of stock” items:
i make every effort to keep items in stock. “out of stock” items are typically re-stocked within 1-4 weeks. i apologize for any inconvenience this may cause and thank you for your patience.
tip: among a wide selection of items, you may find a comparable item to an "out of stock" item. please use the search field within the store or browse within other collections.
with gratitude, love, and respect, औं 5th Element Yoga ® is a registered trademark. all product photographs remain raw and unaltered, and all malas and jewelry are 100% designed by औं 5th Element Yoga.
copyright © 2005 I 2014
5th Element Yoga
515 E Carefree Highway #762
Phoenix, AZ 85085
Email: yoga [!at] 5thelementyoga.com
Last Updated December 18, 2014