Shop policies
Some were found on sandy shores where the pounding waves spit them up or on the sand dunes where the wind blows them free, and others were found while free diving-there's nothing like a great swim! ALL pieces were given a fresh water bath as soon as I get home.
If you have any questions or a request for special pieces of sea glass, please feel free to send me a conversation note.
~Please check out my other etsy shop, TheBathcreamShop for fun and uniquely scented goodies for the shower!~
~Aloha~
Accepted payment methods
Returns and exchanges
Return items must be in re-saleable condition.
If a refund is requested, please return the item/s in question(at your expense)with in 5 working days. I will contact you and promptly refund your purchase amount as soon as your return is received.
Damaged and lost packages will be handled at a case by case basis as each situation is unique. Please know that I will try my best to locate your lost package. And will go as far as contacting the proper departments for your local area.
Payment
*Preferably, your order should be paid for immediately after it's purchased or no later than 3 days from purchase date (per,etsys buyers guidelines). Failure to pay for your purchase or no communication(for non-payment) will result in a cancellation of your order and appropriate feedback will follow.
*If payment arrangements are needed, please send me a conversation note. I would be more than happy to work something out with you, just let me know as communication is key.
Shipping
Lighter items 1 pound and less are usually shipped by USPS First Class domestic/international. Domestic First Class items are usually received in about 7 days but could take up to 2 weeks to receive. International First Class shipments are usually received in 10 working days but may take up to a month to receive.
Heavier or large items will be shipped using USPS domestic/international Priority Flat Rate service. Delivery for domestic orders are usually received in 5 days or less but could also take up to 10 working days to receive. International deliveries are usually received in about 7 working days but may take up 2 weeks to receive.
Delivery confirmation/customs form numbers are provided for all orders. Insurance will be provided for applicable for domestic orders. Insurance is also available for international packages shipped USPS Express shipping at an additional shipping fee. Please contact me for more information.
Additional policies and FAQs
Please contact me if you have further questions or are interested in a special order. Custom and wholesale inquires are always welcome.