AFOURCustom

Hand made footwear

Saint Petersburg, Russia · 2 Sales

AFOURCustom

Hand made footwear

Saint Petersburg, Russia 2 Sales On Etsy since 2012

Announcement   Welcome to our shop. Here you will find the original models of shoes, made of us especially for you by hand in Russia.

Announcement

Welcome to our shop. Here you will find the original models of shoes, made of us especially for you by hand in Russia.

Vladimir Grigoryev

Contact shop owner

Vladimir Grigoryev

About

From Russia with love

We are always very serious about the choice of footwear. And at some point realized that we have something to say in this area and despite all the obstacles have begun their work. Using literature and the experience of our older friends, we have mastered the basics of shoe craftsmanship and began to create.
We now have a small production in St. Petersburg with all necessary equipment to create high-quality shoes. Coordinated team of masters in their field and a great desire to create high-quality and beautiful shoes. And most importantly a lot of ideas that we will soon replicated on time to the delight of your feet.

Shop members

  • Vladimir Grigoryev

    Owner, Designer

    Born and raised in St. Petersburg. All my adult life very carefully chose his shoes, and so four years ago, dropped everything and learned to make shoes yourself. Now happy to share their creations with friends and any who wish.

Shop policies

Last updated on March 1, 2014

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Payment

Ordering on our website is carried out by 100% prepayment. Full prepayment is due to the individuality of each order. For each order we choose materials, we cut it out them in accordance with the stated parameters and make each pair of shoes by hand. Thus, we provide our clients with the maximum opportunity to create their dream shoes.

Order processing

Goods on order

After payment your order goes to production, which takes up to 10 working days * (per one pair of shoes or bag). As soon as the order is ready, within two working days, it is sent on the address specified in the order by the method of your choice (you will be notified by e-mail) or it becomes available for customer pickup (we will notify you by phone). If the order goes beyond standard options, period of its production is negotiated separately.

Goods on stock

If goods are on stock, it will be sent to the address specified in the order, by the method of your choice within one working day after the payment (you will be notified by e-mail) or it becomes available for customer pickup (we will notify you by phone).

* — we make all orders by hand and specially for you, so there is always a small chance of delay. Also production time is summed up according to the number of ordered products (bags or pairs of shoes).

Payment by credit card Visa or MasterCard via PayPal ™

PayPal™ - allows you pay for goods in just a few mouse clicks. The system works with cards Visa, MasterCard, American Express and Maestro.

Enter the data of your credit card once in the system PayPal, and you will no longer need to enter them for payment. The information in the PayPal system is protected by powerful encryption tools.

Guide:

Place your order and press "Pay" ;
Select "Pay bills with PayPal ™";
You will be redirected to a secure payment page PayPal ™;
Select an action :

- Log in PayPal ™
- Register in the system
- Pay without registration or login.
If you have an account with PayPal, log in using your email address and password to PayPal;
If you decide to pay without registering , you will need to enter your credit card information , address, phone number and email address ;
If you decide to register, click the "Save information in PayPal" at the bottom of the page and enter your password ;
Check the payment options and click "Continue" ;

If you have any questions on payment, contact PayPal™.
Shipping
Shipping information

Delivery of our footwear is available worldwide, wherever you are.

Delivery is carried out by EMS Russian Post . Shipping cost is calculated automatically, simply put favorite items to shopping bag and enter your city in the appropriate field, you get the desired value.

Delivery time is calculated together with the cost during the order process and also depends on your remoteness of St. Petersburg, where our production. Please note that when you make orders you can see directly delivery time, excluding the period of manufacturing your order, which is usually takes 10 working days.
Refunds and Exchanges
Guarantee on our products

Purchasing our production, you are entering into close-knit family Afour. We care about your comfort and believe that shoes or bag produced by us should make you happy and bring only pleasant emotions.

Availability of own development laboratory and workshop allows us to be confident in the high quality of our products. We select proven and sturdy materials. Each pair of shoes or a bag passed the compulsory verification procedure. Each product is marked with author stamp, so we can learn what exactly master has made your shoes or bag.

If you do not like our products

You can return the products of appropriate quality within 365 days of receipt. We will refund you money, excluding the cost of postage to return (under the following conditions: saved salable condition and packaging, proof of item purchase and no there are traces of use).

Shoes are not approached

In this case, please contact us as soon as possible, within 365 days of receipt of order. And, with the proviso that saved salable condition, packaging, proof of item purchase and there are no traces of use, we will remake it for free in another size or refund you the cost.

Each person is unique, we understand that. Therefore, if you received a pair of shoes which corresponds order parameters, but for personal reasons you are not satisfied with its performance properties, contact us and describe your situation, we will help to solve it or take shoes for revision.

If you find difficult to determine your shoe size, you can buy size slips. After ordering you will know your size and not go wrong. Free delivery slips, and the cost will be compensated at the basic order.

In the above cases, you only pay for postage to return item that do not satisfy you. The amount spent by you on delivery, will be counted as a discount when you make the next order.

If the latent defects are detected

If, within 365 days of receipt of order the latent defects are detected, if possible, we will repair it at own expense. If this is not possible, we will replace it for item made in the same design (for items damaged through wear and tear, or improper use, the warranty does not apply), or refund you the cost.

You only pay the delivery refund. Upon confirmation of the presence of a latent defect, the amount spent by you on delivery of the products improper quality will be returned to you or, if you will, counted as a discount when you make the next order.

Guarantee on our products, made by a special individual order

What is a "product made by special individual order"?

It is models, developed by us especially for you, according to your sketches. Also special individual orders is any other of our products, made with the application of your name, logo, or other inscriptions, pictures, drawings, etc., that makes an item personalized.

Return and exchange products, made by special individual order

If, within 365 days of receipt of order the latent defects are detected, if possible, we will repair it at own expense. If this is not possible, we will replace it for item made in the same design (for items damaged through wear and tear, or improper use, the warranty does not apply), or refund you the cost.

Shoes, made by special individual order, are not approached

If we make shoes for you by special individual order the sized slips (created for precisely determining the size) are included in order without fail.

If even in this condition, shoes don't approached, contact us as soon as possible, within 365 days of receipt of order. And, with the proviso that saved salable condition, packaging, proof of item purchase and there are no traces of use, we will remake it for free in another size or refund you the cost.

You only pay the delivery refund. The amount spent by you on delivery, will be counted as a discount when you make the next order.

To return an item, you need to fill out an application and attach it to returned merchandise.

Refunds is carried out within two working weeks of the receipt of an application for a refund. The transfer of funds occurs in the same manner of payment, which the payment order.

If you have any questions regarding our warranty policy, please contact us by email.